Housekeeping Manager

Kimpton Hotels & Restaurants•New Orleans, LA

About The Position

The Housekeeping Manager supervises and coordinates room attendants and room cleaners responsible for cleaning and maintaining hotel premises. The role maintains strong performance and productivity by setting quality standards aligned with Kimpton values and coordinating with Front Desk, Sales, and Maintenance to deliver high-quality products and service to guests. The manager assists with recruiting, hiring, and training housekeeping staff; oversees room assignments, staffing coverage, room status, meeting room and public-space setup, and guest requests; and manages housekeeping quality standards, supplies, equipment, and cleaning programs. The position also assists the Director of Housekeeping with regular and irregular maintenance and cleaning schedules, including deep cleaning of guest rooms and public areas.

Requirements

High school diploma or GED.
At least 1 year of management experience in the hospitality industry.
Positivity, teamwork, and a passion for customer service.
Flexible schedule with availability to work evenings, weekends, and holidays.
Basic knowledge of MS Office.

Responsibilities

Assist in selecting staff, recruiting, hiring, and training qualified housekeeping personnel.
Ensure meeting rooms and public spaces are set up accurately according to event function sheets.
Confirm housekeeping staff attendance and find substitutes for absent employees.
Prepare and distribute room assignments and keys to housekeeping attendants.
Periodically check floors, update room status, and identify opportunities to improve service.
Answer the department telephone and respond promptly to guest requests.
Check the hotel's computer for room-status information and enter updates.
Review and update systems and supply purchases for guest-room accommodations within budgetary guidelines.
Train staff through formal instruction and on-the-job practice, and inform staff of new laws or regulations relevant to safe work.
Maintain housekeeping standards for guest rooms, linens and uniforms, lost and found, laundry, janitorial operations, and night cleaners.
Establish quality-cleaning programs to maintain the appearance and lifespan of furniture, fixtures, and equipment.
Submit requests for repairs to cleaning equipment.
Requisition or purchase supplies and equipment for room honor bars, toiletries, and paper products.
Assist the Director of Housekeeping in scheduling regular and irregular hotel maintenance and cleaning, including deep cleaning guest rooms and hotel and meeting-space public areas.