Housekeeping Manager - Conrad Los Angeles

Hilton•Los Angeles, CA

5h•$78,000 - $82,000•Onsite

About The Position

The Housekeeping Manager oversees daily housekeeping operations at Conrad Los Angeles, ensuring cleanliness, service, and product-quality standards across guest rooms, public spaces, restrooms, offices, and banquet, meeting, and conference rooms. The role ensures rooms are cleaned and made available to guests efficiently and on time, and manages department systems, cost controls, profitability, budgeting, forecasting, policies, procedures, and meetings. The manager supervises and develops team members through guidance, training, counseling, evaluations, recognition, and discipline. Responsibilities include recruiting and interviewing staff; conducting room and staff-work inspections and daily walkthroughs; checking turndown service, VIP rooms, lobbies, corridors, and general cleanliness; teaching cleaning procedures and chemical use; and processing work tickets and following up on repairs with Property Operations. The position requires adaptability, sound judgment, organization, communication skills, and the ability to work any shift, including weekends and holidays. Bilingual English and Spanish is required.

Requirements

Ability to organize and prioritize work to meet deadlines and exercise independent judgment.
Ability to read and write basic English to complete reports and understand instructions and information.
Availability to work any shift, including weekends and holidays.
Ability to anticipate customer needs, adapt goals and direction quickly, multitask, and make sound independent decisions.
Ability to interact effectively with guests and staff.
Sound organizational, coordinating, and interpersonal skills; excellent written and verbal communication; and attention to detail.
Bilingual English and Spanish is required.
Proficiency with general office PC applications, including word processing, spreadsheets, databases, and Outlook.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Manage daily housekeeping operations and maintain cleanliness, service, and product-quality standards in guest rooms, public spaces, restrooms, offices, and banquet, meeting, and conference rooms.
Ensure rooms are clean and available to guests in a timely and efficient manner.
Manage department systems, cost controls, profitability, budgeting, forecasting, policies and procedures, and meeting participation and facilitation.
Monitor and develop team-member performance through supervision, counseling, evaluations, recognition, and rewards.
Oversee and conduct room inspections.
Recruit, interview, and train team members.
Conduct daily walkthroughs, inspect staff work, and provide guidance so deficiencies are corrected and standards are met.
Inspect guestroom turndown service, VIP rooms, general cleanliness, lobbies, and corridors for cleanliness and appearance.
Train staff in hotel-cleaning and maintenance procedures, including appropriate use of chemicals.
Complete and process work tickets and ensure repairs are completed by the Property Operations department.
Coach, counsel, and discipline staff when appropriate to ensure standards are met.