Director of Rooms - Conrad Los Angeles

Hilton•Los Angeles, CA

12h•$125,000 - $130,000

About The Position

The Director of Rooms provides strategic leadership and direction for the hotel’s Rooms Division, including front office, housekeeping, and guest services. The role focuses on delivering memorable guest experiences and maintaining high service quality. Responsibilities also include overseeing financial planning, cost control, inventory, and systems usage; coordinating with other departments on site visits, guest requests, and promotions; and building an engaged, high-performing team through performance management, development, and recognition.

Requirements

Knowledge of computer systems for registration, reservations, communications, and backup systems.
Mathematical comprehension sufficient to understand and interpret numbers as they apply to operations.
Ability to read, write, speak, and understand English to communicate with guests and team members.
Ability to develop subordinate employees to enhance advancement in the hotel and corporation.
Ability to effectively deal with internal customers and external guests using tact, patience, and diplomacy.
Knowledge of basic sanitation requirements and controls, and applications of relevant chemicals.
Demonstration of Hilton’s values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Demonstration of the attributes Quality, Productivity, Dependability, Customer Focus, and Adaptability.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Direct all aspects of Rooms Division operations, including front office, housekeeping, and guest services.
Monitor guest-service trends and overall satisfaction, and direct improvements to enhance guest experience and long-term service quality.
Oversee financial planning, cost control, inventory management, and systems usage to support operational goals.
Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts.
Drive team engagement and retention through performance management, professional development, and recognition programs.
Develop subordinate team members to support advancement within the hotel and corporation.
Effectively address internal customers and external guests with tact, patience, and diplomacy.

Benefits

Access to pay through DailyPay
Medical insurance coverage for team members and their families
Mental health resources
Paid time off (PTO)
Go Hilton travel discount program
Parental leave
Matching 401(k)
Employee stock purchase program with Hilton shares available at a 15% discount
Education benefit offering access to educational credentials, including degrees, high school completion, language learning, digital literacy, and professional certificates
Career growth and development
Team Member Resource Groups
Recognition and rewards programs