Bellperson - Conrad Los Angeles

Hilton•Los Angeles, CA

About The Position

The Bellperson escorts arriving and departing guests to and from their accommodations, transports and stores luggage and packages, and helps create memorable guest experiences through friendly, courteous service. The role includes acquainting guests with their rooms and room features, responding to questions, and providing accurate information about hotel services and local directions. The ideal candidate has prior guest service or hospitality experience; luxury hospitality experience is preferred.

Requirements

Ability to understand and follow written and verbal instructions.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy to defuse anger and collect accurate information.
Ability to read English sufficiently to interpret luggage tags and claim checks and write numbers and names on claim checks and rooming lists.
Ability to grasp, lift, carry, or otherwise move packages, boxes, and luggage weighing up to 50 lbs. continuously throughout a shift.
Ability to stand, walk, and/or sit while continuously performing essential job functions.
Sufficient manual dexterity in one hand to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on the property.

Nice To Haves

Prior guest service or other hospitality experience.
Luxury hospitality background.

Responsibilities

Retrieve guest items from cars, buses, vans, and carts; load luggage and packages onto a bell cart and transport them to designated rooms.
Navigate the bell cart through public areas, guest room corridors, and elevators.
Escort guests to their accommodations, inspect rooms and telephones, and promptly report deficiencies such as missing towels to housekeeping.
Point out room features and the directory to guests.
Listen and respond to guest inquiries in a positive, clear manner, providing accurate information about hotel services, outlet hours, directions, attractions, function rooms, car rentals, and airline shuttle service.
Organize and store luggage in designated areas as needed.
Greet guests promptly with a friendly and sincere welcome, remaining calm and attentive during busy periods and emergencies.

Benefits

Access to pay through DailyPay.
Medical insurance coverage for the employee and family.
Mental health resources.
Paid time off (PTO).
Go Hilton travel discount program.
Parental leave.
Matching 401(k).
Employee stock purchase program (ESPP), with Hilton shares available at a 15% discount.
Debt-free education and access to educational credentials.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.