Bellperson - Conrad Los Angeles

Hilton•Los Angeles, CA

7d•Onsite

About The Position

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bellperson, you’re not just assisting guests with transporting and storing luggage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

Prior guest service or other hospitality experience, luxury hospitality background preferred.
Ability to understand and follow written and or verbal instructions.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 50 continuously throughout shift.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Nice To Haves

Luxury hospitality background preferred.

Responsibilities

Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bell cart through public areas, guest room corridors and to elevators.
Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Organizes and store luggage as necessary in a designated area.
Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs