Temporary Housekeeping Manager - Conrad Los Angeles

Waldorf Astoria Kuwait•Los Angeles, CA

21h•$78,000 - $82,000

About The Position

The Temporary Housekeeping Manager at Conrad Los Angeles oversees daily housekeeping operations and ensures cleanliness, service, and product-quality standards are met throughout guest rooms and hotel spaces. The role ensures rooms are ready for guests promptly and efficiently and manages operating systems, cost controls, profitability, budgeting, forecasting, department policies and procedures, and meetings. The manager supervises, evaluates, recognizes, and develops team members; recruits, interviews, and trains staff; and conducts inspections and daily walkthroughs to identify deficiencies and ensure standards are met. The role also provides detailed instruction on cleaning methods and chemical use, processes work tickets, and follows up with Property Operations to ensure repairs are completed. The position requires flexibility to work any shift, including weekends and holidays, and requires bilingual English and Spanish ability.

Requirements

Bilingual English and Spanish is required.
Ability to organize and prioritize work to meet deadlines.
Ability to exercise independent judgment and make sound decisions.
Ability to read and write basic English to complete reports and understand instructions and information.
Available to work any shifts, including weekends and holidays.
Ability to anticipate customer needs, change goals and direction quickly, and multitask.
Ability to interact effectively with guests and staff.
Strong organizational, coordinating, and interpersonal skills.
Excellent written and verbal communication skills, attention to detail, and good communication skills.
Proficiency with general office PC applications, including word processing, spreadsheets, databases, and Outlook.
Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

Manage daily housekeeping operations and maintain cleanliness, service, and product-quality standards in guest rooms, public spaces, restrooms, offices, and banquet, meeting, and conference rooms.
Ensure rooms are clean and available to guests in a timely and efficient manner.
Manage systems use, cost controls, profitability, budgeting, forecasting, department policies and procedures, and meeting participation and facilitation.
Monitor and develop team-member performance through supervision, counseling, evaluations, recognition, and rewards.
Oversee and conduct room inspections.
Recruit, interview, and train team members.
Conduct daily staff walkthroughs, inspect work, and give guidance to correct deficiencies and meet standards.
Visually and physically inspect guestroom turndown services, VIP rooms, lobbies, corridors, and general cleanliness and appearance.
Train staff in hotel cleaning and maintenance procedures, including the proper use of chemicals.
Complete and process work tickets and ensure Property Operations completes repairs.
Coach, counsel, and discipline staff when appropriate to ensure standards are met.