Housekeeping Manager

Vail Resorts•Kirkwood, MO

12d

About The Position

The Housekeeping Manager leads and manages the housekeeping department to maintain high standards of cleanliness and guest satisfaction. The role oversees guest rooms and housekeeping activities, including budget reviews, supply ordering, scheduling, staffing, room inspections, and the training, discipline, and development of seasonal and year-round employees. This is a year-round, full-time position. Housing is available.

Requirements

Two years of housekeeping management experience.
Basic computer skills.
Ability to learn various software.
Ability to manage multiple priorities in a fast-paced environment.
Ability to communicate effectively within and outside the housekeeping department.
Ability to creatively solve problems involving guests, employees, and other resort departments.
Strong written and verbal communication skills.
Strong attention to detail.
At least 18 years of age.

Nice To Haves

Microsoft Office proficiency preferred.

Responsibilities

Lead a culture of safety within the housekeeping department.
Oversee day-to-day housekeeping operations, including daily opening procedures and staff assignments.
Manage the laundry vendor.
Evaluate guest satisfaction and monitor trends through guest surveys and other means, focusing on continuous improvement.
Manage departmental budgets through stock and cost controls and well-managed schedules.
Evaluate supply inventories and maintain appropriate stock levels.
Set departmental targets, objectives, and work schedules, and ensure company policies and procedures are implemented.
Conduct, direct, and participate in departmental inventories, maintaining records for future reference.
Maintain communication and working relationships with hotel departments, external customers, and suppliers.
Manage the annual deep-clean process throughout rental condos.
Ensure staffing levels meet business demands.
Conduct regular staff meetings, generate meeting minutes, and complete follow-up items.
Manage staff performance issues in accordance with Vail Resorts policies and procedures.
Recruit, manage, train, and develop the housekeeping team, including ongoing training for current and new staff.
Maintain good communication and relationships with condo homeowners and respond promptly and professionally to their requests.
Perform additional tasks as required.

Benefits

Free employee ski passes.
Discounted lift tickets for friends and family.
Free ski lessons.
Employee discounts on lodging, food, gear, and mountain shuttles.
401(k) retirement plan.
Employee Assistance Program.
Training and professional development.
Referral program.
Health insurance, including medical, dental, and vision plans; eligible seasonal employees qualify after working 500 hours.
Free ski passes for dependents.
Critical illness and accident plans.
Annual bonus.