Housekeeping Manager

Paws Up Montana•Greenough, MT

40d

About The Position

The Housekeeping Manager provides leadership and direction to the housekeeping team, fostering accountability and exceptional guest service. The role ensures high standards of cleanliness, presentation, and attention to detail across public spaces and accommodations, including the Village, Green O, and Glamping. Through strong leadership, effective communication, and operational excellence, the manager helps create an environment where guests and team members thrive. The position requires a flexible schedule, including evenings, weekends, holidays, and other hours as needed due to the seasonal nature of the hospitality industry. The manager may also perform housekeeper duties when needed, particularly during low occupancy or reduced staffing.

Requirements

Proven leadership experience in a luxury hospitality or related service environment.
Strong knowledge of luxury hospitality standards and commitment to service excellence.
Ability to demonstrate urgency, adaptability, and composure in a fast-paced environment.
Previous housekeeping experience.
Valid driver’s license and at least two years of driving experience.
Ability to walk, stand, bend, crouch, and climb stairs frequently throughout the shift.
Ability to frequently lift, push, pull, and carry items weighing up to 45 pounds.

Responsibilities

Uphold Paws Up Montana’s core values and standards, reflecting the authenticity, warmth, and professionalism of Montana hospitality.
Inspect guest accommodations and provide ongoing training to ensure compliance with resort standards.
Monitor public areas throughout the day and evening to maintain cleanliness and presentation.
Lead daily pre-shift meetings to communicate priorities, operational updates, and departmental goals.
Communicate with other departments to ensure accommodations are guest-ready and service expectations are met.
Perform housekeeper duties as needed, particularly during low occupancy or reduced staffing.
Maintain a flexible work schedule, including evenings, weekends, holidays, and other hours as required by the seasonal hospitality industry.
Respond promptly and professionally to guest requests while delivering personalized hospitality.
Complete assigned daily housekeeping checklists accurately and on time.
Support housekeeping operations and perform additional duties as assigned by management.
Handle guest transactions legally, ethically, and confidentially.
Maintain favorable working relationships with team members and promote a positive working environment.
Maintain a clean and neat appearance and perform work safely and to a high standard.