Housekeeping Manager
About The Position
The Housekeeping Manager leads and manages the housekeeping department to maintain high standards of cleanliness and guest satisfaction. The role oversees guest rooms and public areas and manages housekeeping operations, including budgets, supply ordering, scheduling, staffing, contract staff, room inspections, and the training, performance management, and development of seasonal and year-round employees. This is a year-round, full-time position. The expected pay range is $29.00–$32.00 per hour. Housing is available. The position requires candidates to be at least 18 years of age.
Requirements
- Two years of housekeeping supervisory or management experience.
- Basic computer skills; ability to learn various software.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to communicate effectively within and outside the housekeeping department.
- Ability to creatively solve problems involving guests, employees, and other resort departments.
- Strong written and verbal communication skills.
- Strong attention to detail.
- Must be at least 18 years of age.
Nice To Haves
- Microsoft Office proficiency preferred.
- Conversational Spanish is helpful.
Responsibilities
- Oversee daily housekeeping operations, including opening procedures and assigning staff duties.
- Lead a culture of safety within the housekeeping department.
- Manage housekeeping inventory and procure supplies in a timely manner.
- Manage the laundry vendor.
- Evaluate guest satisfaction and monitor trends through surveys and other feedback, focusing on continuous improvement.
- Manage departmental budgets through stock and cost controls and effective scheduling.
- Set departmental targets, objectives, and work schedules, and ensure company policies and procedures are implemented.
- Conduct, direct, and participate in departmental inventories and maintain records for future reference.
- Maintain effective communication and working relationships with other property departments, external customers, and suppliers.
- Ensure staffing levels meet business demands.
- Manage staff performance issues in compliance with Vail Resorts policies and procedures.
- Recruit, manage, train, and develop the housekeeping team, including ongoing training for new and existing staff.
- Maintain positive communication and relationships with condo homeowners and respond to requests promptly and professionally.
- Participate in the Vail Resorts Housekeeping Best Practices Group.
- Perform additional tasks as required.
Benefits
- Free employee ski passes.
- Discounted lift tickets for friends and family.
- Free ski lessons.
- Employee discounts on lodging, food, gear, and mountain shuttles.
- 401(k) retirement plan.
- Employee Assistance Program.
- Training and professional development.
- Referral Program.
- Health, medical, dental, and vision insurance plans for eligible seasonal employees after 500 hours of work.
- Free ski passes for dependents.
- Critical illness and accident plans.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
