Housekeeping Manager

Huntington San Francisco•San Francisco, CA

22d•$72,500 - $75,500•Onsite

About The Position

The Housekeeping Manager is responsible for operating the Housekeeping Department in an attentive, friendly, efficient, and courteous manner. The role provides guests with quality service and a clean, safe environment while managing expenses and maximizing service levels. The position is based at The Huntington, a hotel in San Francisco’s Nob Hill neighborhood that offers guest rooms and suites, dining, spa services, and meeting and event spaces.

Requirements

At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency in Windows and company-approved spreadsheet and word-processing software.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain regular attendance according to hotel scheduling needs.
Ability to meet personal appearance and grooming standards, including wearing a nametag.

Responsibilities

Provide courteous, helpful, and attentive service to guests, managers, and fellow employees.
Respond to guest requests, problems, complaints, and accidents, and follow up to ensure guest satisfaction.
Motivate, coach, counsel, discipline, and train Housekeeping personnel in accordance with Highgate Hotel standards.
Maintain a scheduled cleaning program and detailed checklists for each position.
Help maintain housekeeping equipment and ensure compliance with corporate Risk Management standards.
Manage large guestroom turns and ensure consistent departmental opening and closing procedures.
Carry a pager and use pagers and radios efficiently and professionally, following radio etiquette.
Prepare and conduct interviews and follow hiring procedures as required.
Inspect rooms daily, including rooms with supervisors, and assist the Director of Housekeeping with pre-arrival VIP room inspections.
Ensure public areas, guest rooms, and back-of-house areas meet Highgate Hotel standards.
Maintain required inventory levels of Housekeeping and Laundry supplies; order needed supplies and amenities and assist with monthly and quarterly inventories.
Protect guest privacy and security by following hotel procedures.
Monitor work orders, submit them to Engineering, and follow up on completion.
Conduct pre-shift meetings for room attendants and housemen.
Respond to emergencies using information in safety data sheets and keep those sheets current and accessible.
Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
Review staff hours for payroll and assist with employee scheduling based on business forecasts, payroll budgets, and productivity requirements.
Follow procedures for purchase orders, invoice vouchering, and checkbook accounting.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Implement hotel policies and house rules, and ensure staff complete Service Standards by Position competencies.
Organize large-turn days, including group check-ins and check-outs, and monitor out-of-order, out-of-service, discrepant, and show rooms.
Maintain constant communication with Guest Services and monitor special requests, including VIPs, special-needs rooms, and connecting rooms.
Attend weekly staff meetings and provide training on a rotational basis.
Maintain Lost and Found procedures and policies, and control house keys.
Ensure departmental participation in monthly hotel team meetings and focus the department on its contribution to guest service and audit scores.
Monitor VIPs, special guests, and requests; review housekeeping and guest-request logs daily.
Maintain organized files for purchases, invoices, schedules, forecasts, reports, and tracking logs.
Use telephone and computer systems to report and verify room status.
Record valet laundry and check incoming laundry at the end of the day to ensure all items are returned.
Store, secure, and issue supplies according to business needs.
Ensure regular maintenance and cleaning projects are completed twice a year.
Maintain overall guest satisfaction and participate in Manager on Duty coverage as required.
Attend required hotel meetings and training, maintain regular attendance and professional grooming, and comply with hotel standards and regulations.
Support productivity, identify problem areas, and help implement solutions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law