Housekeeping Manager

NDM Hospitality Services•Glen St. Mary, FL

3d•Onsite

About The Position

NDM Hospitality is seeking an experienced, hands-on Housekeeping Manager to lead daily housekeeping operations at Island Oaks RV Resort. The manager oversees cleanliness across guest accommodations—including tiny houses, cottages, vacation rentals, and RV resort facilities—as well as public areas and resort amenities. The role is responsible for maintaining high standards of cleanliness, sanitation, safety, and property presentation while ensuring accommodations are inspected and ready for guest arrivals. The Housekeeping Manager recruits, trains, schedules, supervises, and develops team members; manages housekeeping supplies, inventory, labor expenses, and departmental performance; and collaborates with front desk, maintenance, resort operations, and leadership. The role also addresses guest requests and concerns, monitors feedback and satisfaction, and improves cleaning procedures and operational efficiency. Weekend and holiday availability is required when business needs require it. This is a full-time, on-site position. NDM Hospitality offers a $500 sign-on bonus after successful completion of the first 90 days of employment, along with insurance, a 401(k), discounts, and career development opportunities.

Requirements

High school diploma or GED.
At least 3 years of supervisory or management experience in housekeeping.
At least 2 years of experience in hotel, resort, hospitality, vacation rental, or guest accommodation operations.
Experience leading, training, scheduling, and evaluating housekeeping employees.
Strong understanding of housekeeping procedures, sanitation standards, and safety protocols.
Experience managing housekeeping inventory, labor expenses, and departmental costs.
Strong organizational, time-management, multitasking, leadership, communication, and problem-solving skills.
Ability to work effectively in a fast-paced hospitality environment.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Flexibility to work weekends, holidays, and peak occupancy periods as business needs require.

Nice To Haves

Previous experience as a Housekeeping Manager, Executive Housekeeper, Assistant Housekeeping Manager, Housekeeping Director, or Hotel Housekeeping Supervisor.
Experience in RV resorts, campgrounds, vacation rental communities, cottages, cabins, or multi-unit hospitality properties.
Familiarity with property management systems (PMS) and housekeeping scheduling software.
Experience implementing housekeeping quality assurance programs and improving guest satisfaction scores.
Demonstrated success managing labor budgets, cleaning schedules, and room turnover efficiency.

Responsibilities

Oversee daily housekeeping operations across tiny houses, cottages, vacation rentals, RV resort facilities, and public areas.
Ensure guest accommodations are thoroughly cleaned, inspected, and ready for guest arrivals.
Conduct routine inspections of accommodations, VIP units, owner units, and common areas.
Maintain cleanliness, sanitation, safety, and property presentation standards.
Oversee room turnovers, deep-cleaning schedules, and special cleaning projects.
Implement and enforce housekeeping procedures, cleaning protocols, and quality assurance standards.
Maintain housekeeping equipment and coordinate repairs or replacements.
Work with maintenance and resort operations to address housekeeping-related concerns.
Recruit, hire, onboard, train, supervise, and develop housekeeping team members.
Create employee schedules based on occupancy, operational needs, and seasonal demand.
Monitor attendance, productivity, performance, and quality of work; provide coaching, feedback, and evaluations.
Promote teamwork, accountability, professionalism, and a positive work environment, and assist with daily operations when needed.
Identify opportunities to improve employee efficiency, engagement, and retention.
Respond professionally and promptly to guest requests, concerns, and complaints; review feedback and implement service improvements.
Coordinate with front desk, maintenance, and resort leadership to support guest arrivals and departures.
Manage departmental expenses, labor costs, supply usage, and operational efficiency.
Maintain inventory of cleaning supplies, linens, amenities, and equipment; coordinate ordering and replenishment.
Identify opportunities to reduce waste, control expenses, and improve productivity.
Track housekeeping performance, inspection results, and operational metrics; prepare reports for resort leadership.
Establish housekeeping goals and performance expectations aligned with resort standards.
Develop efficient cleaning procedures and implement best practices for sanitation and workplace safety.
Evaluate operational processes, recommend improvements, and collaborate with resort leadership to enhance the guest experience.