Housekeeping Manager | Valley River Inn

Columbia Hospitality • Eugene, OR

2d

About The Position

The Housekeeping Manager manages the day-to-day operations of the housekeeping department at Valley River Inn. The role ensures housekeeping services meet or exceed established standards, oversees inspections and department procedures, manages budgets and inventory, and maintains safe, properly functioning equipment. The manager also advises guests, clients, and team members on housekeeping matters and may participate in the property’s Manager on Duty program as needed.

The position leads the housekeeping team by selecting, supervising, training, developing, scheduling, disciplining, and counseling staff. It includes providing timely performance assessments, fostering an environment that empowers employees, and training staff on job standards and safety procedures. The manager maintains safety standards and actively participates in the established safety committee.

Requirements

• At least 3 years of experience in a housekeeping management role at an inn, hotel, resort, or equivalent.
• Working knowledge of applicable laws, codes, and regulations.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals, and to present information and respond to questions.
• Ability to perform arithmetic using whole numbers, fractions, and decimals, and to compute rates, ratios, discounts, interest, commissions, proportions, and percentages and interpret bar graphs.
• Ability to create a team environment within and across departments.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Responsibilities

• Manage the day-to-day operations of the housekeeping department.
• Follow applicable policies and procedures, including key control and lost and found.
• Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
• Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
• Manage the departmental budget and monitor revenue, expenses, and labor costs.
• Immediately report unsafe conditions.
• Ensure equipment is properly maintained and functioning, and used only as intended.
• Establish and maintain equipment and supply inventory levels appropriate to property requirements.
• Advise guests, clients, and team members on housekeeping matters.
• Participate in the property’s Manager on Duty program as needed.
• Select, supervise, train, develop, schedule, discipline, and counsel staff.
• Demonstrate positive leadership that empowers and inspires employees to meet and exceed standards.
• Provide timely formal assessments of individual team members in alignment with performance review policies and procedures.
• Maintain safety standards and train all staff on safety procedures.
• Actively participate in the established safety committee.
• Conduct training on job standards and areas of responsibility as needed.

Benefits

• Cellphone allowance
• Incentive eligibility
• Long-term disability (LTD)
• Bus pass
• Daily pay option
• Paid time off and holiday pay
• Medical insurance
• Dental insurance
• Vision insurance
• Disability benefits
• 401(k)
• HSA/FSA plans with employer contribution
• Referral bonus
• Discounted lodging, dining, spa, golf, and retail
• Employee Assistance Program
• Volunteer opportunities
• Committee participation opportunities
• Task force work opportunities
• Online learning platform
• Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed