Housekeeping Manager | Valley River Inn

Columbia Hospitality•Eugene, OR

3d•$65,000 - $70,000•Onsite

About The Position

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department at Valley River Inn, ensuring that housekeeping services meet or exceed established standards and goals. The role manages departmental budgets, revenue, expenses, labor costs, equipment, supplies, inspections, safety, and compliance with applicable policies and procedures. The manager leads the housekeeping team through hiring and staff supervision, training, scheduling, performance assessment, coaching, and development. The position also advises guests, clients, and team members on housekeeping matters and participates in the property’s Manager on Duty program as needed. Valley River Inn is a riverfront hotel in Eugene, Oregon, with more than 250 renovated rooms and suites, a restaurant, and over 15,000 square feet of meeting and event space.

Requirements

At least 3 years of experience in a housekeeping management role at an inn, hotel, resort, or equivalent.
Working knowledge of applicable laws, codes, and regulations.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
Ability to present information effectively and respond to questions from team members, managers, clients, guests, or the general public.
Ability to perform arithmetic and calculate rates, ratios, discounts, interest, commissions, proportions, and percentages, and to draw and interpret bar graphs.
Ability to create a team environment within and across departments.
Strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel.
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

Responsibilities

Manage the day-to-day operations of the housekeeping department and follow applicable policies and procedures, including key control and lost and found.
Develop and implement procedures to ensure housekeeping activities and services meet or exceed established standards and goals.
Conduct daily inspections of serviced guestrooms, front-of-house areas, storage rooms, and relevant back-of-house areas.
Manage the departmental budget and monitor revenue, expenses, and labor costs.
Report unsafe conditions immediately and ensure equipment is properly maintained, functioning, and used as intended.
Establish and maintain equipment and supply inventory levels appropriate to property requirements.
Advise guests, clients, and team members on housekeeping matters.
Participate in the property’s Manager on Duty program as needed.
Select, supervise, train, develop, schedule, discipline, and counsel staff.
Provide timely formal assessments of team members in alignment with performance review policies and procedures.
Maintain safety standards, train staff on safety procedures, and participate in the established safety committee.
Conduct training on job standards and areas of responsibility as needed.

Benefits

Salary range of $65,000 to $70,000, depending on experience.
Cellphone allowance.
Incentive eligibility.
LTD bus pass.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities, including philanthropic and diversity, equity, and inclusion committees.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.