Housekeeping Manager

Tkc Hospitality Group Dba Ramsey Hotel • Pigeon Forge, TN

18d

About The Position

The Housekeeping Manager is the primary team leader for the hotel’s Housekeeping Department, overseeing Room Attendants, Laundry Attendants, Inspectors, and Housepersons. The role is responsible for maintaining cleanliness and room quality throughout the hotel while supporting guest satisfaction and brand standards. The manager supervises staff, coordinates staffing and supplies, and works with management and the team to deliver quality service and a safe environment.

Requirements

• High school diploma or GED.
• At least 2 years of supervisory experience in a hospitality setting.
• Excellent written and verbal communication skills.
• Flexibility to work nights, weekends, and holidays as needed.
• Ability to stand for long periods while inspecting guest rooms and public areas.
• Ability to lift, carry, and stock supplies and materials weighing up to 75 pounds.
• Ability to move furniture and perform duties carried out by supervised employees.

Nice To Haves

• One to two years of post-high-school education.
• Previous experience as an Assistant or Executive Housekeeping Manager or in a similar role.
• Working knowledge of computers.
• Excellent customer service skills.

Responsibilities

• Supervise housekeeping and laundry staff, including hiring, training, and performance evaluations.
• Schedule staff according to labor standards and forecasted occupancy.
• Manage contract labor relationships and provide training for contract labor positions.
• Maintain room quality and cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.
• Enforce company and departmental policies and procedures, promoting a safe environment and quality service.
• Conduct inventories and order supplies to maintain adequate inventory levels.
• Collaborate with management and the team to achieve satisfactory brand scores.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED