Housekeeping Manager

Montage International•Bluffton, SC

18d

About The Position

The Housekeeping Manager is responsible for managing the Housekeeping department’s day-to-day operations. The role includes conducting guest-room and public-area inspections, maintaining cleanliness and maintenance standards, and supporting the Director of Housekeeping. The manager leads, trains, and develops the housekeeping team, oversees employee relations with contract employees, and establishes safe working conditions through appropriate training. The position also uses Workday and recruiting system software and requires knowledge of hotel housekeeping operations, service techniques, cost controls, and budgetary analysis.

Requirements

High school diploma or equivalent required.
Two or more years of housekeeping experience within a luxury resort.
Intermediate skills with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to speak, read, write, and understand the primary language(s) used in the workplace.
Ability to read and write to facilitate communication.
Good verbal and written communication skills.
Ability to supervise subordinate staff, assign duties, evaluate service, and take disciplinary action when necessary.
Ability to prepare and analyze data, figures, and computer-generated transcriptions.
Knowledge of hotel housekeeping operations.
Basic computational ability.
Basic computer skills.
Budgetary analysis capabilities.
Knowledge of housekeeping service techniques and cost controls, including manpower, productivity, and other expenses.
Ability to meet the stated physical requirements, including lifting 15–40 pounds regularly and standing and exerting well-paced mobility for up to six hours.

Nice To Haves

Bachelor’s degree preferred.
Opera experience preferred.

Responsibilities

Conduct inspections of guest rooms and public areas while providing exceptional service and day-to-day support to the Director of Housekeeping.
Manage the housekeeping team, including mentoring, coaching, counseling, and training.
Build an exceptional housekeeping team while supporting the Director of Housekeeping.
Work with Workday software and recruiting system software.
Conduct regular hotel inspections to ensure adherence to cleanliness and maintenance standards.
Hire, train, supervise, and develop colleagues for maximum effectiveness.
Maintain employee relations with contract employees and ensure proper training and culture integration.
Establish safe working conditions through appropriate training.
Supervise subordinate staff, including assigning duties, evaluating service, and taking disciplinary action when necessary.
Prepare and analyze data, figures, and computer-generated transcriptions.
Apply housekeeping service techniques and cost controls, including manpower, productivity, and other expenses.
Perform duties involving extensive walking and giving direction, standing and moving for up to six hours, maneuvering between simultaneous functions, lifting 15–40 pounds regularly, and walking, standing, sitting, bending, stooping, squatting, and stretching.
Operate office equipment requiring finger dexterity.