Housekeeping Manager

ASM Global•Fort Lauderdale, FL

14d•Onsite

About The Position

The Housekeeping Manager oversees day-to-day housekeeping operations at the Broward County Convention Center to ensure the facility is clean, safe, and ready for events. The manager leads housekeeping supervisors and staff, plans staffing and assignments, inspects work, and coordinates with other departments to meet event and facility needs. The role is hands-on, providing direction and support during large events, staffing shortages, and supervisor absences. The position includes managing housekeeping staff and vendors, maintaining cleaning standards and procedures, overseeing supplies and equipment, supporting department expenses and budget needs, and ensuring compliance with company policies, safety requirements, SDS requirements, union agreements, and applicable labor requirements. The manager also works with HR and Operations leadership on attendance, performance, employee relations, and related team matters. This is an onsite position at the Broward County Convention Center. Work schedules are flexible based on event needs and may include nights, weekends, holidays, and extended hours. The role involves moving throughout a large convention center, navigating stairs and varied surfaces, and working in active event and production environments.

Requirements

High school diploma or GED required.
At least five years of experience in commercial, hospitality, convention center, or similar housekeeping operations.
At least three years of supervisory or management experience in housekeeping or a related field.
Experience with staffing, scheduling, event operations, and managing a housekeeping team.
Knowledge of cleaning procedures, equipment, chemicals, and safety practices.
Ability to lead, train, and hold team members accountable.
Ability to organize and manage multiple tasks and changing priorities.
Strong communication and problem-solving skills.
Ability to read and follow written and verbal instructions.
Ability to operate and safely use housekeeping equipment and tools.
Strong attention to detail and follow-through.
Ability to work effectively with employees, clients, exhibitors, patrons, vendors, and other departments.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Ability to work a flexible schedule, including nights, weekends, holidays, and extended hours based on event schedules.
Ability to sit, stand, walk, and move throughout a large convention center for extended periods.
Ability to navigate a large facility campus, including stairs, uneven surfaces, and indoor and outdoor operational areas.
Ability to bend, stoop, kneel, crouch, reach, and maintain mobility as required.
Ability to lift, carry, push, and/or pull up to 25 pounds regularly and up to 50 pounds occasionally, with or without assistance.
Ability to work in varying operational environments, including areas with moderate to high noise levels and active production, move-ins, and move-outs.

Nice To Haves

Some college coursework preferred.

Responsibilities

Oversee daily housekeeping operations, including supervisors, staff, schedules, assignments, and event coverage.
Provide hands-on support and direction during large events, staffing shortages, or supervisor absences.
Inspect event spaces, public areas, restrooms, back-of-house areas, and other facility areas to ensure cleaning standards are met.
Follow up on cleaning issues, deficiencies, and customer or department concerns and ensure they are corrected.
Coordinate with Event Operations, Facilities, Security, and other departments to support event and facility needs.
Review event schedules and attend event and pre-convention meetings to plan housekeeping staffing and coverage.
Train, coach, and develop supervisors and team members on cleaning standards, safety, equipment, chemicals, and customer service.
Monitor in-house staff and contracted vendors to ensure work is completed properly and on time.
Oversee trash removal, sweeping, mopping, carpet cleaning, floor care, restroom cleaning, and other housekeeping services.
Manage housekeeping supplies, equipment, and inventory, and assist with department expenses and budget needs.
Maintain housekeeping procedures, checklists, and work standards to support consistent operations.
Ensure compliance with company policies, safety requirements, SDS requirements, union agreements, and applicable labor requirements.
Work with HR and Operations leadership on attendance, performance, employee relations, and other team member matters.
Identify training needs and conduct required department training.
Assign and delegate work to housekeeping supervisors and follow up on completion.
Interview, hire, train, plan, assign, and direct employee work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Perform other duties as assigned.