Housekeeping Manager

Hersha Hospitality Management LP•Moosic, PA

18d

About The Position

The Housekeeping Manager manages housekeeping operations in accordance with established guest service, quality, sustainability, brand, and hotel standards. The role supports and develops associates, oversees the cleanliness and safety of guest rooms, public areas, and grounds, responds to guest inquiries and concerns, and helps maintain efficient departmental operations and expenses.

Requirements

One year of previous housekeeping supervisor experience required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach, and support associates, ensuring they follow established brand or hotel standards and HHM core values.
Monitor staff performance to ensure efficient operations and compliance with policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
Answer inquiries about hotel policies and services and resolve guest complaints and concerns.
Prepare schedules based on occupancy and assign duties to associates.
Take inventory and submit periodic orders to ensure supplies are purchased in a timely manner.
Prepare required departmental paperwork.
Communicate guest service scores and drive improvement and higher guest satisfaction.
Comply with HHM internal audit standards for key control and risk management, including lost and found, key control, and guest room safety.
Maintain departmental expenses in line with the budget as described by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
Perform other duties as requested by management.