Housekeeping Manager - Marriott Stamford Hotel & Spa

Meyer Jabara Hotels•Stamford, CT

30d•Onsite

About The Position

The Housekeeping Manager manages daily housekeeping operations at the Stamford Marriott Hotel & Spa to support outstanding guest service and financial goals. The role supervises cleaning personnel and ensures that guest rooms and hotel spaces are clean, orderly, and attractive. It oversees housekeeping standards, systems, procedures, cost controls, budgeting, forecasting, department performance, and the hotel laundry operation. The position reports to the Executive Housekeeper/Director Housekeeping. Other duties may be assigned.

Requirements

High school diploma or equivalent.
At least 4 years of experience in a similar manager-capacity position at a full-service hotel; or 6 years of line-level experience across all aspects of the Housekeeping Department; or equivalent education and experience.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds.

Nice To Haves

Prior experience with Marriott Hotels or a full-service hotel brand is helpful.

Responsibilities

Manage daily housekeeping operations and maintain cleanliness, service, and product quality standards in guest rooms, public spaces, restrooms, offices, and banquet, meeting, and conference rooms.
Obtain lists of vacant rooms requiring immediate cleaning and prospective checkouts to prepare work assignments; advise the Front Office Manager and Guest Service Agents when rooms are ready for occupancy.
Assign duties to Housekeeping Attendants and inspect their work for compliance with cleanliness standards.
Ensure team members follow safety rules and procedures, and take corrective action to improve workplace safety when needed.
Manage Marriott housekeeping systems and procedures, cost controls, profitability, budgeting, forecasting, department operations, and implementation of housekeeping standards.
Inspect rooms, corridors, the lobby, and meeting and banquet rooms to identify repair or furniture and equipment replacement needs, and make recommendations to management.
Ensure guestrooms are properly secured and housekeeping associates follow key control procedures.
Oversee the smooth operation of the hotel laundry.
Assist in monitoring and developing team member performance through supervision, counseling, evaluations, recognition, and rewards.
Conduct departmental orientation for new associates and explain hotel policies and housekeeping procedures, including equipment use and maintenance.
Record work assignments, personnel actions, and timesheets; prepare periodic reports on occupancy, payroll expenses, and department expenses.
Assist in controlling housekeeping department expenses.
Follow company, safety, and security policies and procedures; report maintenance problems, safety hazards, accidents, and injuries; and complete required safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and welcome guests according to company standards.
Anticipate and address guest service needs and assist individuals with disabilities.
Develop positive working relationships with associates and respond appropriately to their concerns.
Ensure adherence to the hotel's quality expectations and standards.