Housekeeping Manager

The Observatory Sun Valley, A Viceroy Resort • Ketchum, ID

26d • Onsite

About The Position

The Housekeeping Manager oversees the department’s daily operations, ensuring exceptional cleanliness, organization, guest satisfaction, and operational efficiency throughout the resort. Reporting directly to the Rooms Division Manager, the role maintains Viceroy standards across guestrooms, public areas, laundry operations, and back-of-house spaces while supporting labor management, productivity, training, and departmental performance.

As a member of the opening leadership team for Viceroy’s forthcoming Sun Valley resort, the manager helps establish departmental standards, operating procedures, training programs, and service culture. The role helps build and develop the Housekeeping team and implement luxury-level SOPs, cleanliness standards, and operational processes aligned with the Viceroy brand. It requires visible, hands-on leadership, attention to detail, operational discipline, team development, and a focus on service consistency, scheduling, forecasting, and financial accountability.

Requirements

• At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree plus at least 1 year of related experience.
• Supervisory experience required.
• Proficiency with Windows and company-approved spreadsheets and word-processing software.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems by anticipating, preventing, identifying, and resolving them.
• Ability to understand and evaluate complex information and data from various sources to meet objectives.
• Ability to maintain an attentive, friendly, courteous, and service-oriented approach with guests and employees.
• Ability to comply with hotel standards and regulations and maintain required attendance, appearance, and grooming standards, including wearing a nametag.
• Ability to participate in Manager on Duty coverage as required.
• Ability to work long hours when required.
• Medium physical work: exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

• Oversee daily Housekeeping operations across guestrooms, public areas, laundry, and back-of-house spaces.
• Maintain cleanliness, presentation, and service standards throughout the resort, and conduct inspections and quality-assurance checks.
• Respond to guest concerns, service-recovery situations, operational issues, and special requests; follow up to ensure satisfaction.
• Supervise, coach, counsel, and develop team members; help recruit, interview, onboard, train, schedule, and manage performance.
• Establish and deliver training on SOPs, safety, service standards, luxury cleanliness, presentation, and operational procedures.
• Help develop Housekeeping SOPs, training materials, operational procedures, inspection programs, and accountability standards.
• Participate in mock service exercises, operational walkthroughs, opening activations, and pre-opening leadership initiatives.
• Support pre-opening setup, department organization, inventory planning, supply ordering, and operational readiness.
• Inspect VIP arrivals, special-request rooms, and priority guestrooms before arrival.
• Prepare schedules based on occupancy forecasts, business needs, payroll budgets, productivity targets, and operating standards.
• Monitor labor, productivity, payroll, expenses, inventory, forecasts, purchasing, supply pars, and operational plans in alignment with budget expectations.
• Organize and control housekeeping supplies, linens, uniforms, and equipment, including storage and issuance.
• Maintain preventative cleaning programs, deep-cleaning schedules, and special projects.
• Coordinate with Front Office, Engineering, Laundry, and other departments to support guest experience and operational efficiency.
• Monitor room-status discrepancies, out-of-order rooms, special requests, VIP arrivals, and guest preferences.
• Ensure proper Lost & Found procedures, key control, radio use, and operational communication logs.
• Monitor work orders and coordinate with Engineering to address maintenance concerns.
• Ensure compliance with safety standards, chemical-handling procedures, sanitation requirements, and operational policies.
• Participate in Manager on Duty coverage and other resort operational leadership duties as needed.
• Attend required meetings, trainings, and departmental lineups; maintain regular attendance, punctuality, professional appearance, and grooming standards.
• Support resort-wide teamwork and communication, maximize productivity, identify problem areas, and help implement solutions.
• Perform other duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed