Housekeeping Manager

Resolute Road Hospitality•Boise, ID

24d

About The Position

The Housekeeping Manager oversees the housekeeping and on-site laundry departments at the SpringHill Suites by Marriott Boise West/Eagle. The role ensures cleanliness standards are met in guest rooms, public areas, and back-of-house spaces, and leads staffing, training, inventory, and budgeting to support an efficient, guest-focused operation. The manager is expected to maintain a safe, organized, and professional work environment; uphold company policies and standards; and perform work-unit-producing shifts based on business needs. Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical. Duties may evolve with organizational needs.

Requirements

High school diploma or GED.
2–4 years of supervisory housekeeping experience.
In-depth knowledge of housekeeping operations, laundry procedures, and safety standards.
Proficiency in staff scheduling, inventory management, and basic budget control.
Strong leadership and interpersonal communication skills.
Ability to lead with empathy, motivate teams, and resolve conflict professionally.
Fluency in English.
Strong attention to detail and a sense of urgency in service delivery.
Comfort with basic computer systems, scheduling software, and reporting tools.
Ability to remain calm under pressure and thrive in a fast-paced setting.
Knowledge of hotel emergency procedures and safety protocols.
TIPS or equivalent certification.
Consistent attendance and adherence to Resolute Road Hospitality’s standards.

Nice To Haves

Bilingual skills.
Prior experience in hospitality and hotel brand standards.

Responsibilities

Manage day-to-day operations of the housekeeping and on-site laundry teams.
Recruit, train, schedule, and develop team members, fostering a positive work environment.
Assign daily tasks and oversee quality control for rooms, public areas, and facilities.
Monitor performance, deliver coaching and feedback, and lead monthly staff meetings.
Track and manage departmental inventory, including linens, amenities, and supplies.
Conduct room inspections and ensure compliance with brand and company cleanliness standards.
Coordinate with engineering to address maintenance needs and safety concerns.
Respond promptly and professionally to guest concerns regarding cleanliness or service.
Maintain and oversee the Lost & Found program.
Monitor team performance and labor productivity against Minutes Per Room (MPR) targets.
Track payroll and staffing budgets, communicating needs or variances to leadership.
Ensure proper use and storage of cleaning supplies and compliance with MSDS standards.
Maintain an organized, safe, and professional work environment.
Uphold Resolute Road Hospitality policies, procedures, and appearance standards.
Work unit-producing shifts based on business needs.
Perform other duties and projects as needed.