Housekeeping Manager

Extell Development Company•New York, NY

22d•$75,000 - $85,000•Onsite

About The Position

The Housekeeping Manager oversees the daily activities of the housekeeping team to maintain exceptional cleanliness and deliver an outstanding guest experience. The role supervises room attendants and house attendants, supports colleague well-being and development, and helps maintain guest rooms, public areas, and back-of-house spaces. Working closely with the Assistant Director of Housekeeping, the manager provides direct supervision, ensures adherence to established standards, and fosters a positive, productive environment for guests and colleagues. The position is based at Kimpton Era in New York, NY, a 529-room hotel with restaurants, a lobby lounge, a rooftop bar, a fitness center, and meeting and social spaces. The Housekeeping Manager supports the daily operation of this high-profile property and coordinates with other departments to address guest needs and operational issues.

Requirements

2–4 years of experience in a housekeeping supervisory role.
Strong leadership capabilities and a commitment to developing and supporting a team.
Solid understanding of cleaning chemicals, equipment, and sanitation standards.
Excellent communication and interpersonal skills, including the ability to give clear instructions, provide constructive feedback, and build positive relationships with colleagues and guests.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Basic computer skills and familiarity with hotel property management systems (PMS).
Strong organizational skills and meticulous attention to detail.
Ability to work effectively under pressure and manage multiple priorities.
Ability to work flexible hours, including weekends and holidays, as needed.
Ability to stand, walk, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 25 pounds.
Manual dexterity to operate cleaning equipment and handle supplies.

Nice To Haves

Previous housekeeping supervisory experience in a full-service hotel or large hospitality environment.
Experience in a high-volume, fast-paced urban market, preferably New York City.

Responsibilities

Direct and supervise the daily work of room attendants and house attendants, carrying out assignments and procedures set by senior leadership.
Inspect guest rooms, public areas, and back-of-house areas for compliance with cleanliness, safety, and brand standards.
Oversee distribution and management of guest amenities, linens, and cleaning supplies.
Coordinate with Front Office and Engineering to support a smooth guest experience and promptly address maintenance issues; escalate complex issues to the Director or Assistant Director.
Assist with hands-on cleaning, room stripping, linen delivery, guest requests, and other tasks as needed to support operations.
Assist the Assistant Director of Housekeeping with staff training, onboarding, and development.
Coach team members, provide constructive feedback and recognition, and identify development opportunities.
Manage staff shifts and breaks, maintaining adequate coverage and adherence to labor guidelines while prioritizing colleague well-being.
Address immediate employee concerns and minor disciplinary matters, escalating complex issues to the Assistant Director or Director of Housekeeping.
Implement and enforce cleaning, sanitation, health, and safety protocols.
Monitor daily quality assurance programs, report findings, and suggest improvements to the Assistant Director of Housekeeping.
Ensure housekeeping equipment is properly cared for, maintained, and stored; report malfunctions or repair needs.
Stay informed about brand standards and departmental policies and ensure team compliance.
Monitor daily use of linens, cleaning supplies, and guest amenities to help manage inventory and minimize waste.
Assist with tracking departmental expenses and identifying operational efficiencies under the Assistant Director’s guidance.
Support preparation of requisitions for supplies and equipment.
Enforce departmental safety and security procedures and ensure team members are trained and compliant.
Ensure staff use and handle chemicals and equipment properly, and report safety hazards.
Maintain accurate daily records and documentation as required by departmental policies.