Housekeeping Manager

Pyramid Global Hospitality•Oklahoma City, OK

3d•Onsite

About The Position

The Assistant Housekeeping Manager supports the Director of Housekeeping in overseeing the resort’s housekeeping and laundry operations and maintaining high standards of cleanliness, sanitation, and guest satisfaction. The role manages staff across both departments and ensures teams have the training, supplies, and support needed to maintain guestrooms and public areas. It includes using property management system software to distribute daily workloads, managing inventories and costs for guestroom supplies, linens, and cleaning equipment, and conducting regular resort walk-throughs. The manager participates in selecting and training team members and ensures cleanliness standards and safe work practices are followed. The position is at OKANA Resort & Indoor Water Park in Oklahoma City, a resort with more than 400 guest rooms and suites, dining options, an indoor waterpark, and meeting and event space. The role is responsible for customer service, financial controls, people management, and quality standards across housekeeping and laundry. This includes managing department budgets and staffing, hiring and developing employees, monitoring safety, inspecting rooms and facilities, coordinating maintenance, and maintaining inventory and security procedures.

Requirements

High school diploma.
At least 3 years of housekeeping operations experience, including at least 2 years in management.
Strong leadership, organizational, and time-management skills.
Excellent communication and interpersonal skills.
Proficiency with property management systems used to distribute workloads in housekeeping and laundry departments.
Exceptional customer-service skills, including the ability to handle guest situations.
Knowledge of health and safety regulations related to housekeeping and laundry operations.
Ability to meet deadlines and multiple business priorities, adapt to schedule changes, and cover shifts on short notice.
Ability to work a variety of hours and perform varied tasks under changing conditions.

Nice To Haves

Degree or certifications in hospitality or institutional management.
Spanish-speaking ability.

Responsibilities

Oversee housekeeping and laundry operations in support of the Director of Housekeeping.
Maintain cleanliness, sanitation, and guest-satisfaction standards throughout guestrooms, public areas, and laundry facilities.
Manage staff, including recruiting, selecting, orienting, training, scheduling, supervising, developing, disciplining, and counseling employees.
Monitor payroll hours and reports, manage the department within budget, forecast expenses, and control labor, supplies, materials, and other costs.
Ensure staff understand and follow internal audit and financial control procedures.
Conduct resort and facility walk-throughs and inspect guestrooms, linen rooms, public areas, office spaces, and rooms for VIP arrivals.
Coordinate repairs and maintenance related to guestrooms and public areas with the Chief Engineer; submit work orders and follow up on completion.
Maintain inventories of guestroom and housekeeping supplies, linens, cleaning supplies, and equipment, including month-end inventories; purchase basic supplies and equipment.
Respond to guest requests and complaints regarding room services and ensure appropriate follow-up.
Maintain lost-and-found and key-control and other security procedures.
Report unsafe conditions, manage the safety program, and ensure housekeeping and laundry operations meet applicable safety requirements.
Attend, schedule, and conduct departmental meetings; prepare reports such as forecasts, annual budgets, and action plans.
Conduct performance appraisals and coordinate training for new employees.
Perform duties of supervised employees when needed, including cross-training, and carry out other duties assigned by a supervisor.
Maintain neat and organized work areas and promote employee empowerment and positive leadership.