Housekeeping Manager

The Shelburne Sonesta New York, NY•New York, NY

32d•$67,000 - $72,500

About The Position

The Housekeeping Manager supervises housekeeping and laundry operations to ensure product quality standards are met and hotel guests receive optimum service in line with hotel and company business objectives. The role oversees the cleanliness of the hotel, organization of housekeeping and laundry areas, and security of linen and supplies inventory. The manager focuses on guest and associate satisfaction, expense control, and product quality, contributing to the hotel’s overall goals. The role leads the delivery of clean rooms that meet brand standards for timing, product, and placement. It includes training and supporting staff, inspecting guest suites and public areas, maintaining housekeeping standards and procedures, coordinating with hotel operations and maintenance leaders, and serving as manager on duty when required. The position requires working mornings, evenings, weekends, and holidays, and involves physical housekeeping duties and regular use of commercial cleaning chemicals.

Requirements

High school diploma or equivalent.
Five years of housekeeping experience, including at least one year of supervisory training or experience.
Ability to speak, read, and write fluent English.
Reading and writing ability to communicate effectively with guests and coworkers, complete written documentation, order supplies, receive instructions, and read equipment manuals and safety information.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Ability to prioritize and organize work assignments.
Ability to work mornings, evenings, weekends, and holidays.
Frequently stand, bend, climb, kneel, and move about the facility; frequently handle objects and equipment; and bend, stoop, kneel, climb, and crawl.
Carry, lift, or pull items weighing up to 50 pounds.
Regularly use commercial cleaning chemicals.

Nice To Haves

Previous background in the extended stay industry.
Ability to speak languages other than English.
Experience with Microsoft Office.

Responsibilities

Deliver Sonesta Service in interactions with guests and clients, follow Sonesta G.U.E.S.T. standards, and promote a passion for customer service among hotel associates.
Create processes and procedures to ensure the hotel is supplied with guest amenities, meets guest expectations, and is properly maintained and clean.
Ensure staff are properly trained and have the supplies and equipment needed to perform their jobs.
Lead the delivery of clean rooms for occupancy that meet brand standards for timing, product, and placement.
Partner with the Operations Manager to monitor performance and recommend disciplinary and other human resources-related actions.
Partner with the Operations Manager to recruit, develop, and manage housekeeping staff.
Inspect assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair; advise employees of deficiencies, instruct them on corrective action, and provide retraining as needed.
Perform necessary housekeeping duties, including making beds and vacuuming and cleaning guest suites.
Partner with the Maintenance Manager on proper use and cleaning of commercial laundry equipment and management of the hotel laundry operation.
Partner with the Operations Manager to inventory and maintain par levels for linen and supplies.
Maintain procedures for securing lost and found items.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Enforce hotel standards, policies, and procedures within the housekeeping department.
Act as manager on duty as required.
Ensure compliance with federal, state, and local laws concerning health and safety services.
Perform other duties as assigned.