Housekeeping Manager

Omni Hotels & Resorts•Bretton Woods, NH

85d•Onsite

About The Position

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long. Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Requirements

One to two years’ experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
Must be able to stand and walk for an extended period of time or for an entire shift.
Must be able to move, lift, carry, push, pull objects up to 50 lbs.
Must be available to work flexible hours to include nights, weekends, and holidays.

Nice To Haves

Knowledge of Opera, Kronos, and Alice are preferred.

Responsibilities

Primary focus on public area cleanliness and turndown service.
Attend and assist with the Monthly OST meetings.
Manage the Supervisors and all daily operations of the team.
Ensure all Safety Policies and Procedures are followed and adhered to.
Daily Medallia Board is posted and Shared with Associates.
Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
Assist with scheduling for the department.
Cover supervisor duties as needed.
Manage the 100 point inspection process.
Continued training of associates as needed.
Assist in performing monthly 1-on-1 staff meetings.
Facilitate evening department stand up meetings with the evening associates.
Assist in the interviewing and hiring process.
Perform Coaching and Counseling of staff as needed.
Monitor Medallia guest room cleanliness scores.
Assist with all supply inventories.
Displays a positive, upbeat and professional demeanor with all guests and associates.
Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Housekeeper.
Maintain property to Omni standards as outlined in Rooms Operation Manual.
Responds quickly and urgently to all guest requests.
Conducts Moments of Service success checklists on a daily/weekly basis.
Conducts guestroom inspection checklist on daily/weekly basis.
Conducts Rooms control to update personal preference profiles.
Conducts inspections of stayover service and turndown service.
Conducts inspections of public areas.
Works with lobby attendants to maximize efficiency and quality of work.