Housekeeping Manager

Placemakr • Austin, TX

16d • Onsite

About The Position

The Housekeeping Manager leads the housekeeping team and oversees day-to-day department operations at a Placemakr property. The role combines hands-on operational support with team leadership, ensuring units and common areas meet Placemakr’s cleanliness and comfort standards and that guests and residents have an exceptional experience. The manager works closely with other property team members, sets a positive and accountable team culture, and owns department goals and performance.

The position spends approximately 75% of its time managing daily execution, including prioritizing and inspecting rooms, supporting guests, delegating work, coordinating across departments, managing inventory and spending, and maintaining service and brand standards. The manager also trains, coaches, schedules, and manages Housekeepers and Housepeople, including supporting hiring and performance management. Scheduling availability must include nights, weekends, and holidays; assigned days and hours rotate.

Requirements

• At least 4 years of housekeeping or cleaning experience.
• At least 2 years of experience as a team lead, supervisor, or mentor.
• Experience creating schedules, supporting performance management, and assisting with interviews in alignment with company standards.
• Strong attention to detail and commitment to high cleanliness standards.
• Ability to manage tasks independently and stay organized.
• Demonstrated ability to communicate in-the-moment feedback to team members appropriately.
• Ability to lead by example, maintain a can-do attitude, and work effectively both independently and collaboratively.
• Ability to exceed expectations in Housekeeper III and Housekeeping Supervisor skills.
• Ability to embody the Property Team Mission of Customer, Consistency, and Community, as well as Placemakr’s core values.
• Availability to work nights, weekends, and holidays on a rotational schedule.
• Ability to stand, sit, or walk for extended periods and to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Must be legally authorized to work in the United States and at least 18 years old.

Nice To Haves

• Hospitality-specific housekeeping experience.

Responsibilities

• Provide an exceptional experience to guests, residents, and partners, and collaborate with property team members.
• Follow property policies and procedures, including emergency protocols, attendance policies, and conduct expectations, to maintain a safe, secure, and compliant environment.
• Spend approximately 75% of work time supporting day-to-day operations, including managing room priorities, inspecting units, assisting with guest issues or questions, delegating tasks, maintaining common areas, and communicating across departments.
• Lead by example to help the team meet room readiness, quality, availability, employee engagement, NPS, brand, and guest-review standards.
• Create and delegate housekeeping work boards based on room readiness priorities, and provide feedback to Housekeeping Supervisors on board creation and delegation when applicable.
• Inspect assigned units and audit inspections by tenured housekeeping team members, ensuring cleanliness-standard compliance and providing feedback on discrepancies.
• Track and purchase inventory and manage department spending within provided personnel and non-personnel budget restrictions.
• Train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues.
• Manage Housekeepers and Housepeople by leading daily stand-ups and chat-ins, providing feedback and coaching, counseling and developing team members, documenting time and attendance infractions, and arranging shift coverage for call-offs.
• Create and communicate schedules for internal and external Housekeepers and Housepeople using occupancy reports and following scheduling policies.
• Own department performance management processes and hiring decisions, with support from the property leader.
• Perform additional duties and responsibilities as assigned.

Benefits

• Competitive salary
• Monthly performance bonus program
• Company stock options
• 401(k) with 4% employer matching
• Medical, vision, and dental insurance plan options
• Flexible Spending Account and Health Savings Account options
• 20 days of paid time off per year, with options to use, roll over, or cash out; increases to 25 days per year after 2.5 years of employment
• Up to 8 floating holidays per year
• Monthly cell phone reimbursement
• Health and wellness stipend
• Management Training Program
• Paid parental leave
• Paid life insurance
• ZayZoon option to access pay before payday
• Discounts at select Placemakr properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed