Housekeeping Manager

Vail Resorts • Kirkwood, CA

14d • $72,000 - $78,000

About The Position

The Housekeeping Manager leads and manages the housekeeping department to maintain high standards of cleanliness and guest satisfaction. The role oversees guest rooms and housekeeping activities, including budget reviews, supply ordering, scheduling, staffing, room inspections, and the training, discipline, and development of seasonal and year-round employees. The position is year-round and full-time.

Requirements

• Two years of housekeeping management experience.
• Basic computer skills.
• Ability to learn various software.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate effectively within and outside the housekeeping department.
• Ability to creatively solve problems involving guests, employees, and other resort departments.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Must be at least 18 years of age.

Nice To Haves

• Microsoft Office proficiency.

Responsibilities

• Lead a culture of safety within the housekeeping department.
• Oversee daily housekeeping operations, including opening procedures and assigning staff duties.
• Manage the laundry vendor.
• Evaluate guest satisfaction and monitor trends through surveys and other feedback, focusing on continuous improvement.
• Manage departmental budgets through stock and cost controls and effective scheduling.
• Evaluate supply inventories and maintain appropriate stock levels.
• Set departmental targets, objectives, and work schedules, and ensure company policies and procedures are implemented.
• Conduct, direct, and participate in departmental inventories and maintain records for future reference.
• Maintain effective communication and working relationships with hotel departments, external customers, and suppliers.
• Manage the annual deep-cleaning process across rental condos.
• Ensure staffing levels meet business demands.
• Conduct regular staff meetings, prepare meeting minutes, and complete follow-up items.
• Manage staff performance issues in compliance with Vail Resorts policies and procedures.
• Recruit, manage, train, and develop the housekeeping team, including ongoing training for new and existing staff.
• Maintain relationships with condo homeowners and respond to their requests promptly and professionally.
• Perform additional tasks as required.

Benefits

• Free employee ski passes.
• Discounted lift tickets for friends and family.
• Free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) retirement plan.
• Employee Assistance Program.
• Training and professional development.
• Referral Program.
• For eligible seasonal employees after working 500 hours: health, medical, dental, and vision insurance plans.
• Free ski passes for dependents for eligible full-time employees.
• Critical Illness and Accident plans for eligible full-time employees.
• Annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed