Temporary Housekeeping Manager

Highgate Hotels•New York, NY

4d•Onsite

About The Position

The Temporary Housekeeping Manager is responsible for leading the Housekeeping Department’s daily operation, ensuring attentive, friendly, efficient, and courteous service while maintaining a clean and safe environment for guests. The role also involves managing expenses and maximizing service levels. The position is at The Knickerbocker, a luxury hotel in Times Square with 330 guestrooms and suites. The manager supervises, trains, and supports Housekeeping personnel; coordinates room and public-area cleaning and inspections; manages supplies, equipment, inventories, schedules, and payroll-related reviews; and works with Guest Services, Engineering, Accounting, and other departments. The manager monitors guest requests, room status, work orders, laundry, Lost and Found, key control, and hotel procedures, and supports guest satisfaction and service standards. This is a temporary position available until December 31, 2026.

Requirements

At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency in Windows and company-approved spreadsheet and word-processing applications.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask, prioritize departmental functions, and meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to work long hours when required.
Ability to exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Maintain regular attendance, high standards of personal appearance and grooming, and compliance with hotel standards and regulations.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Respond to guest requests, problems, complaints, and accidents; follow up to ensure guest satisfaction.
Motivate, coach, counsel, discipline, interview, hire, and train Housekeeping personnel in accordance with company procedures.
Maintain scheduled cleaning programs and position checklists, and ensure public areas, guestrooms, and back-of-house areas meet hotel standards.
Assist with housekeeping equipment, Risk Management compliance, and emergency response procedures; keep safety data sheets current and accessible.
Manage large guestroom turns, group check-ins and check-outs, and departmental opening and closing procedures.
Inspect rooms daily, coordinate inspections with supervisors, and assist the Director of Housekeeping with VIP room inspections.
Maintain pars of housekeeping and laundry supplies; order supplies and amenities and assist with monthly and quarterly inventories.
Monitor work orders, submit them to Engineering, and follow up to confirm completion.
Conduct pre-shift meetings and attend staff meetings; provide training on a rotational basis.
Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
Assist with reviewing staff hours for payroll and preparing employee schedules according to business forecasts, payroll budgets, and productivity requirements.
Maintain purchase order, invoice-vouchering, checkbook-accounting, filing, documentation, and reporting procedures.
Promote communication with managers, employees, and other departments; enforce company policies, house rules, and service standards.
Monitor out-of-order, out-of-service, discrepant, and show rooms; maintain communication with Guest Services and respond to special requests.
Maintain Lost and Found procedures, key control, and guest privacy and security procedures.
Monitor VIPs, special guests, and guest requests; review housekeeping and guest-request logs daily.
Record valet laundry and check incoming laundry to ensure all items are returned.
Store, secure, and issue supplies as needed; ensure regular maintenance and cleaning projects are completed biannually.
Use telephone and computer systems to report and verify room status; operate pagers and radios professionally and follow radio etiquette.
Participate in Manager on Duty coverage as required, attend required hotel meetings and training, and maintain regular attendance.
Support guest satisfaction, service and audit scores, productivity, and the identification and resolution of operational problems.