Temporary Housekeeping Manager

Knickerbocker•New York, NY

5d•$70,000 - $75,000•Onsite

About The Position

The Temporary Housekeeping Manager is responsible for managing the Housekeeping Department’s daily operations at The Knickerbocker. The role ensures that guests receive attentive, friendly, efficient, and courteous service and that guest rooms, public areas, and back-of-house areas are clean and safe. The manager also helps control expenses and maximize service levels. The position oversees housekeeping staff, training, room inspections, guest requests, housekeeping schedules and supplies, room status reporting, and coordination with Guest Services, Engineering, Accounting, and other departments. The role requires supervisory experience, hotel or related experience (or qualifying college education), communication and organizational skills, and the ability to meet the physical and scheduling demands described in the posting.

Requirements

At least 2 years of progressive experience in a hotel or related field; or a 4-year college degree; or a 2-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency in Windows, company-approved spreadsheets, and word processing.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems effectively, including anticipating, preventing, identifying, and resolving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to maintain regular attendance and meet hotel standards for personal appearance and grooming.
Ability to work long hours when required.
Ability to exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Respond to guest requests, problems, complaints, and accidents promptly and courteously, and follow up to ensure guest satisfaction.
Motivate, coach, counsel, train, and discipline Housekeeping personnel in accordance with Highgate Hotel procedures.
Ensure compliance with training standards, departmental opening and closing procedures, and housekeeping service standards.
Maintain scheduled cleaning programs and detailed checklists for each position.
Assist with maintaining housekeeping equipment and compliance with corporate Risk Management standards.
Manage large guestroom turns, including group check-ins and check-outs, and ensure efficient operations on large-turn days.
Carry a pager and use pagers and radios professionally, following proper radio etiquette.
Prepare and conduct interviews and follow hiring procedures as required.
Inspect rooms daily, including rooms inspected with supervisors, and assist the Director of Housekeeping with VIP room inspections before arrival.
Ensure public areas, guest rooms, and back-of-house areas meet Highgate Hotel standards.
Maintain required inventory levels for housekeeping and laundry supplies; order supplies and amenities and assist with monthly and quarterly inventories.
Protect guest privacy and security by following hotel procedures.
Monitor Engineering work orders, submit them according to procedures, and follow up to ensure completion.
Conduct pre-shift meetings for room attendants and housemen and attend weekly staff meetings, providing training on a rotational basis.
Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
Assist with reviewing employee hours for payroll and preparing staff schedules according to forecasts, budget guidelines, and productivity requirements.
Follow procedures for purchase orders, invoice vouchering, and checkbook accounting.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Implement hotel policies and house rules, and ensure staff sign off on applicable service-standard competencies.
Monitor out-of-order, out-of-service, discrepant, and show rooms; maintain communication with Guest Services and respond to special requests.
Monitor VIPs, special guests, and requests; review housekeeping and guest-request logs daily.
Maintain Lost and Found procedures, key control, and organized filing and documentation systems.
Use telephone and computer systems to report and verify room status.
Record valet laundry and review incoming laundry to ensure all items are returned.
Store, secure, and issue supplies as needed, and ensure regular maintenance and cleaning projects are completed biannually.
Focus the department on contributing to guest service and audit scores and ensure overall guest satisfaction.
Participate in Manager on Duty coverage as required and attend required hotel meetings and trainings.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law