Temporary Housekeeping Manager

AccorHotel•New York, NY

11d

About The Position

The Temporary Housekeeping Manager oversees the day-to-day operation of the housekeeping department to maintain service and cleanliness standards. The role provides direction and support to Room Attendants and Housemen and helps ensure the department operates smoothly and efficiently. This temporary position is needed until on or about January 20, 2027. The manager coordinates room assignments and status updates, inspects guest rooms and public areas, prioritizes room cleaning, tracks guest preferences, and addresses guest requests, complaints, and service issues. The role also supports cyclical cleaning programs, staffing and disciplinary processes, interdepartmental communication, and compliance with hotel policies, grooming standards, and health and safety guidelines. Compensation is $95,000 per annum.

Requirements

Minimum two years of relevant experience in a luxury hotel meeting 5 Diamond or 5 Star standards, or in a comparable environment.
Excellent English verbal and written communication skills.
Knowledge of hotel PMS systems, Microsoft Office applications, and office equipment.
Ability to perform assigned duties with attention to detail, speed, and accuracy.
Excellent written and oral communication skills.
Outstanding guest service skills and a guest-oriented, enthusiastic, vibrant personality.
Hands-on approach.
Ability to remain composed and objective in stressful, high-pressure situations.
Ability to approach interactions with guests and employees professionally.
Ability to answer general inquiries about the hotel and food and beverage outlets.
Good listening skills and ability to follow instructions.
Ability to use available resources to meet guest needs.
Ability to work well as part of a team.
Ability to frequently stand and walk around the property.
Ability to carry or lift items up to 50 lbs.
Ability to push or pull items weighing approximately 200 lbs.
Ability to frequently bend, kneel, stretch, and/or reach.
Ability to perform tasks higher than floor level.

Nice To Haves

Degree in Hospitality Management.
Prior experience in a union environment is highly preferred.

Responsibilities

Inspect showrooms, out-of-order rooms, and vacant clean rooms at the beginning of the day.
Prepare daily floor assignments, record updated room status, and submit the information to housekeeping daily.
Obtain lists of rooms requiring immediate cleaning and check-outs or discharges to prepare work assignments.
Inspect landings and pantries for proper par stocks and ensure guest rooms and corridors meet cleanliness standards.
Update inspected vacant clean rooms in the computer as soon as they become available.
Perform written room inspections daily to ensure guest rooms are maintained in excellent condition.
Ensure guestrooms have the proper furniture, fixtures, and amenities, and that placement standards are followed.
Assign Room Attendants to priority and rush rooms and VIP guests as needed.
Check due-out rooms at 12, 2, and 4 p.m.; ensure all check-outs are cleared by 6 p.m.
Re-check rooms after guest departure for forgotten items.
Maintain a database of guest preferences.
Report room discrepancies to the front desk daily before the end of the shift.
Report Engineering deficiencies daily to the Housekeeping Office Coordinator.
Interact with guests and employees in a professional, service-oriented manner.
Handle guest requests, complaints, and service-related issues.
Recommend improvements to service and operational efficiency.
Implement cyclical cleaning programs and assign work to Housemen, including general cleaning, window cleaning, and high dusting.
Respond creatively to guest requests to help create memorable experiences.
Maintain professional relationships with contacts inside and outside the hotel.
Establish and maintain effective communication with hotel departments.
Inform Housekeeping Management about absences, reasons for absence, and requests for additional days off.
Assist with disciplinary action when necessary.
Assist with interviews and the hiring process.
Maintain regular and punctual attendance in accordance with Fairmont Hotels and Resorts standards.
Comply with hotel and departmental standards, policies, and procedures.
Perform other related duties as requested by the supervisor.
Adhere to Fairmont Grooming Standards.
Observe health and safety guidelines and wear safety equipment or protection when required.