Housekeeping Manager

Auberge Collection•Dallas, TX

20d

About The Position

The Housekeeping Manager oversees all housekeeping operations at The Knox, Auberge Collection, ensuring high standards of cleanliness, organization, presentation, and guest satisfaction throughout the property. The role leads and develops a high-performing team, coordinates room readiness and public-area cleanliness, and maintains brand standards across guest rooms, public spaces, and residential units. The manager establishes daily priorities, assigns work, conducts inspections, coaches team members, monitors inspection results, and adjusts staffing according to occupancy and business demands. The role also partners with Front Office, Maintenance, Residence Services, and Concierge teams to address room readiness, residential service preferences, and guest needs. Additional responsibilities include safety compliance, lost-and-found administration, incident documentation, and implementing process improvements.

Requirements

Multiple years of progressive housekeeping experience; increasing leadership responsibilities preferred.
Strong knowledge of cleaning procedures, quality control, and operational best practices.
Leadership, communication, and interpersonal skills, including the ability to motivate and develop a diverse team.
Strong organizational and time-management skills with attention to detail.
Experience with budgeting, labor management, and inventory control.
Ability to handle guest concerns professionally and effectively.
Effective communication skills.

Nice To Haves

Bilingual ability.

Responsibilities

Establish daily priorities and assign workload to support efficient room turnover and public-area cleanliness.
Inspect guest rooms, public areas, and residential units for compliance with cleanliness, maintenance, and brand standards.
Provide immediate feedback and coaching to team members based on inspection results.
Track and report inspection scores, identify trends, and implement corrective action plans as needed.
Partner with Front Office and Maintenance teams to ensure rooms are guest-ready and out-of-order rooms are addressed promptly.
Analyze productivity reports and adjust staffing levels based on occupancy and business demands.
Ensure compliance with safety standards, including proper handling and storage of chemicals in accordance with OSHA guidelines.
Lead daily stand-up meetings to communicate goals, VIP arrivals, and operational updates.
Oversee lost-and-found processes, including accurate logging, storage, and return of guest items.
Maintain consistent brand standards and presentation across areas of responsibility.
Identify process improvements and implement efficiency-driven solutions.
Complete and manage housekeeping-related guest incident reports, including accurate documentation, timely follow-up, and communication with leadership.
Oversee housekeeping services for residential units, maintaining personalized service, privacy standards, and luxury-brand expectations.
Coordinate with Residence Services and Concierge teams on owner preferences, special requests, and residential service scheduling.