Housekeeping Manager

Sonesta International Hotels Corporation•Sonesta White Plains, NY

About The Position

The Housekeeping Manager supervises the housekeeping and laundry operations to ensure product quality standards are met and hotel guests receive optimum service in line with hotel and company objectives. The role helps keep the hotel clean, maintains organized housekeeping and laundry areas, and safeguards linen and supplies inventory. The manager focuses on guest and associate satisfaction, expense control, and product quality while contributing to the hotel’s overall goals.

Requirements

High school diploma or equivalent.
At least two years of housekeeping or front office experience, preferably in a hotel of similar size and complexity.
At least one year of supervisory experience.
Fluent English.
Ability to work days, nights, weekends, and holidays.
Ability to frequently stand or move around the facility; carry or lift up to 50 pounds; push or pull approximately 200 pounds; handle objects and equipment; and bend, stoop, and kneel.
Ability to communicate effectively with guests, employees, vendors, agencies, and other parties.
Reading and writing skills for paperwork, management reports, interpreting results, exchanging instructions, and training.
Mathematical skills including basic math, budgeting, profit-and-loss concepts, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.

Nice To Haves

Some college.
Fluency in other languages.
Union experience.

Responsibilities

Assist in managing daily housekeeping department activities and schedule employees to provide proper coverage.
Monitor employee performance and recommend or initiate staffing and disciplinary actions in accordance with company policies; alert management to potentially serious issues.
Ensure staff are trained and have the tools and equipment needed to perform their duties.
Schedule inspections of guest rooms, suites, public areas, restrooms, lobby, furnishings, equipment, and linens to ensure cleanliness and good repair.
Respond to guest complaints and special requests, and ensure corrective action is taken to achieve guest satisfaction.
Help coordinate special needs and requests for VIPs, repeat guests, and frequency-program members.
Help control expenses and minimize waste in housekeeping.
Participate as needed in preparing the annual departmental operating budget and financial plans.
Conduct pre-shift meetings and review information relevant to the day’s activities.
Help maintain par levels for supplies and equipment and replenish shortages and business supplies.
Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage.
Coordinate with guests, vendors, contractors, regulatory agencies, and other external contacts as needed.
May be responsible for lost-and-found security or coordinate the lost-and-found function with other departments.
May assist with deep-cleaning projects or support housekeeping staff during unexpected busy periods.
May serve as manager on duty and perform other assigned duties.