Housekeeping Manager
MERANI HOSPITALITY•Niagara Falls, NY
•$62,000 - $65,000
About The Position
The Housekeeping Manager leads and manages all functions of the housekeeping department in accordance with hotel standards. The role directs, implements, and maintains a service and management philosophy that guides department staff. The manager is responsible for maintaining consistent cleanliness, quality, and service for guest rooms and public areas, while overseeing staffing, training, scheduling, inventory, cost controls, and preventive maintenance.
Requirements
- High school graduate or equivalent vocational training.
- Housekeeping leadership experience.
- Computer literacy.
- Knowledge of budget preparation and cost controls.
- Ability to direct departmental staff performance and follow up with corrections when needed.
Responsibilities
- Maintain and inspect cleanliness standards for guest rooms and public areas.
- Personally inspect all rooms daily.
- Train staff in all aspects of housekeeping, including guest service.
- Plan work schedules and room assignments to minimize disruption to guests.
- Establish par levels for supplies and equipment and submit requisitions to replenish shortages or obtain additional items.
- Ensure all housekeeping functions and responsibilities are completed daily, seven days a week.
- Monitor staff interactions with guests and employees, ensure prompt and courteous service, and resolve discrepancies with the relevant personnel.
- Manage human resources functions, including recruiting, selecting, orienting, training, performance planning, and evaluating employees.
- Prepare weekly work schedules according to staffing guidelines and labor forecasts, and adjust schedules to meet business demands.
- Administer progressive discipline procedures, monitor compliance, conduct counseling sessions, and ensure employee documentation is placed in personnel files.
- Maintain supply inventory and ensure staff follow inventory and cost-control procedures.
- Maintain physical product standards through preventive maintenance programs and scheduled ongoing cleaning, including deep-cleaning projects.
Benefits
- Paid time off
- 401(k) with employer match
- Health insurance
- Vision insurance
- Dental insurance
- Health savings account
- Life insurance
- Disability insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
