Housekeeping Manager

CSM Careers•Minneapolis, MN

About The Position

The Housekeeping Manager oversees hotel housekeeping operations, including room and public-area cleanliness, housekeeping finances, expenses, staffing, supply costs, budgets, and company assets. The role ensures sufficient clean-room inventory to maximize revenue and provides guests with quality room cleanliness and supplies. The manager responds courteously to guest concerns and requests, using service recovery when appropriate, and works alongside staff to train and model guest-service standards. The manager leads department employees through hiring, training, coaching, performance evaluation, feedback, recognition, and corrective action. The position maintains training records, identifies training needs, and implements improvements to quality and productivity. It also conducts routine inspections, maintains current chemical safety information, and ensures safe work practices and compliance with company procedures and applicable local, state, and federal regulations. The Housekeeping Manager promotes collaboration and a professional work environment, attends department and hotel meetings, advises on operational changes, and leads housekeeping and laundry initiatives to meet hotel productivity standards. The role requires attention to detail, strong communication and leadership, problem-solving, organization, creativity, and the ability to manage competing priorities amid interruptions and tight deadlines.

Requirements

At least 2 years of progressive housekeeping management experience.
High school diploma or GED.
Detail-oriented, with the ability to communicate effectively with people at all organizational levels and outside the organization.
Ability to problem-solve with employees and guests.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication, leadership, organization, and problem-solving skills.
Ability to work amid frequent interruptions and tight deadlines.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to perform significant bending.

Nice To Haves

Bilingual ability.
College degree or equivalent experience.

Responsibilities

Oversee housekeeping operations and ensure the cleanliness of hotel rooms and public areas.
Manage department finances, expenses, labor, supply costs, budgets, and company assets within guidelines.
Schedule, monitor, and adjust labor based on business needs.
Manage vendor negotiations and supply inventory, follow procurement guidelines, and safeguard supplies.
Ensure sufficient clean-room inventory to maximize revenue and maintain guest satisfaction through quality cleanliness and room supplies.
Respond to guest concerns and requests courteously and provide service recovery when applicable.
Train staff and model appropriate guest-service standards.
Develop and implement housekeeping service programs intended to increase guest satisfaction and achieve revenue goals.
Conduct routine inspections to maintain standards and comply with company policies and local, state, and federal regulations.
Keep Material Safety Data Sheets current and ensure proper chemical-handling procedures.
Maintain a clean and safe work environment and follow company procedures for guest and employee incidents.
Evaluate employee performance and take corrective action as needed.
Interview, hire, coach, develop, motivate, and recognize department employees.
Ensure required employee training is completed and training records are maintained.
Analyze quality issues, identify training needs, and implement improvements.
Use available resources and adhere to company training policies and Standard Operating Procedures.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and/or monthly department and hotel meetings to support communication and planning.
Advise on and implement changes to housekeeping operations as needed.
Lead housekeeping and laundry initiatives and meet hotel-level productivity standards.