Housekeeping Manager

Avion Hospitality Employee Services LLC•Memphis, TN

About The Position

Hyatt Centric Beale Street Memphis is seeking an experienced, hands-on, results-driven Housekeeping Manager to oversee Housekeeping and Laundry operations and ensure cleanliness, operational efficiency, and guest satisfaction. Reporting to the Assistant General Manager, the manager leads the Housekeeping team and oversees guest rooms, public areas, back-of-house spaces, and full-service laundry operations while maintaining Hyatt brand standards, Avion Hospitality expectations, and AAA Four Diamond service standards. The role uses Hyatt systems, Hotel Effectiveness, guest feedback, quality inspections, and financial controls to improve productivity, accountability, colleague engagement, and operations. The manager works closely with Front Office, Engineering, and other departments to ensure room readiness, resolve maintenance concerns, and deliver a strong guest experience. Success includes high cleanliness and inspection scores, productive labor and laundry operations, effective inventory controls, and a well-trained, engaged team.

Requirements

At least 5 years of progressive hotel or related experience; alternatively, a 2-year college degree with 3 years of related experience, or a 4-year college degree with at least 1 year of related experience.
Previous supervisory or management experience.
Experience managing housekeeping operations, laundry production, inventory, purchasing, and labor productivity.
Strong financial acumen, organizational skills, and attention to detail.
Proficiency in Microsoft Office, spreadsheets, and hotel operational systems.
Proven ability to lead teams, manage competing priorities, and make sound operational decisions.
Excellent communication, problem-solving, and colleague development skills.
Ability to remain professional and effective in a fast-paced environment.
Valid driver's license as required by applicable company policy.
Flexibility to work varying schedules, including weekends and holidays based on business needs.

Nice To Haves

Supervisory or management experience in an upscale or full-service hotel.
Familiarity with Hyatt systems, HotSOS, Heat Map, HySat, Hotel Effectiveness, 12-Point Inspections, or comparable hospitality operational tools.
Experience working with third-party staffing vendors.

Responsibilities

Direct daily Housekeeping operations and ensure guest rooms, public areas, and back-of-house spaces meet Hyatt and Avion Hospitality standards.
Use Hyatt's Heat Map and operational reporting to prioritize room assignments, optimize workflow, and ensure timely room readiness.
Lead and conduct Hyatt's 12-Point Room Inspections; establish daily inspection goals, monitor completion and quality, and coach or take corrective action as needed.
Adjust inspection assignments based on occupancy, staffing, VIP arrivals, and operational priorities.
Partner with Engineering to identify and resolve maintenance deficiencies, track work requests, and verify repairs before rooms are released for occupancy.
Oversee VIP room preparation, special requests, room inspections, and room status accuracy; coordinate with Front Office on arrivals, early check-ins, room readiness, and guest requests.
Conduct property walkthroughs and follow up on deficiencies; maintain key control, lost and found, guest privacy, safety, and security procedures.
Use Hotel Effectiveness to manage staffing, scheduling, labor productivity, and departmental performance; review labor hours and productivity against goals and occupancy forecasts.
Use HotSOS to monitor, assign, and follow up on guest requests, maintenance concerns, and housekeeping work orders.
Use HySat reporting and guest feedback to identify cleanliness priorities, analyze trends, and execute improvement plans with operational leaders.
Respond promptly to guest concerns and provide effective service recovery and follow-up.
Oversee full-service laundry staffing, production, equipment performance, and quality control; maintain linen and terry par levels and reconcile monthly linen inventories.
Manage purchasing, inventory, and distribution of guest supplies, amenities, cleaning products, linens, and housekeeping equipment; monitor consumption, expenses, and inventory variances.
Ensure proper laundry procedures, chemical handling, equipment safety, and efficient production; coordinate preventive maintenance and repairs with Engineering.
Lead, coach, train, and develop Housekeeping Supervisors, Room Attendants, Housepersons, Laundry Attendants, and other departmental colleagues.
Conduct daily morning meetings and establish weekly housekeeping training and focus priorities based on guest feedback, inspection results, and operational needs.
Partner with third-party staffing vendors and monitor their staffing levels, productivity, attendance, labor hours, quality, and compliance with hotel expectations.
Prepare staffing schedules based on occupancy forecasts, productivity standards, and labor budgets; review payroll, labor expenses, and staffing efficiency.
Conduct training, performance evaluations, departmental meetings, and colleague recognition initiatives; address performance concerns in accordance with Avion Hospitality policies.
Manage departmental expenses, purchasing, inventory controls, financial records, reports, schedules, and administrative responsibilities in accordance with approved budgets and deadlines.
Identify opportunities to improve efficiency, reduce waste, and control expenses without compromising guest satisfaction.
Communicate with operational departments to ensure room readiness and guest experience; provide the Assistant General Manager with updates on departmental performance and improvement initiatives.
Participate in leadership meetings, property inspections, and Manager on Duty coverage as assigned.
Ensure compliance with Hyatt brand standards, Avion Hospitality policies, safety procedures, and applicable regulations.