Housekeeping Manager

New York, Hotel. • Mandarin Oriental, NY

31d • Onsite

About The Position

Mandarin Oriental New York is looking for a Housekeeping Manager to join their Housekeeping team. This role is responsible for all day-to-day operational activities within the Housekeeping department, ensuring that all guestroom standards with regards to cleanliness are consistently maintained at a very high level. The Housekeeping Manager is responsible for resolving guests’ and staff’s needs and creating a climate of mutual respect and enthusiasm. The Housekeeping Manager reports to the Director of Housekeeping.

Requirements

• Possess 2 years’ housekeeping management experience or management in a similar field.
• Must possess previous supervisory experience in the hospitality industry.
• Must possess a proper understanding of PMS systems and deficiency reporting systems.
• Must be willing to work PM and weekends.

Responsibilities

• Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Promote and recognize opportunities to provide guest service above and beyond all expectation.
• Monitor correct handling of all guest requests.
• Ensure that cleanliness and service standards are maintained in all areas of responsibility.
• Work closely with the Engineering by reporting all work orders as soon as possible.
• Train fellow managers and all colleagues on LQA standards and FLHSS compliance trainings.
• Properly assign sections and credits to both the AM and PM attendants during the “opening” in the current PMS system.
• Work on FLHSS compliance with regards to all housekeeping subject matter and projects.
• Maintain a working understanding of housekeeping valet responsibilities to better service guest and colleagues.
• Audit inspections of colleagues through IAuditor system.
• Monitor and maintain a safe environment for all employees.
• Provide daily updates to the Director of Housekeeping on progress and status of each area of responsibility.
• Complete all required forms (room status, discrepancy, late check outs, employee competencies and reviews, lateness, and absenteeism daily.
• Proficient understanding of corrective communication forms and usage.
• Completion of all Mandarin Oriental training subject matter.
• Maintain correct inventories of all OS&E items.
• Complete all special projects in a timely manner.
• Be an active team player with a hands-on approach when manpower is in shortage.
• Ensure all equipment and cleaning supplies are used correctly and in accordance with safety and security standards to guarantee employee safety.
• Inspect all late check outs, VIP turndown and random turn downs nightly on PM shift.
• Conduct daily pre shift meetings on each shift.
• Assist Director of Housekeeping in all employee motivational and training programs.
• Train employees in maintaining clean, organized and properly stocked work areas and equipment.
• Train employees to be perfectly groomed at all times.
• Train and monitor room attendants daily to ensure that standards of service and cleanliness are understood and followed.
• Communicate accurate information actively and in a timely manner to all colleagues.
• Give feedback to employees in a positive and encouraging manner in order to maintain an overall high performance.
• Completely understand and be able to operate all in room SMART ROOM technology.
• Recognize and report all missing, damaged or sub-standard fixtures and equipment.
• Inspect all assigned guestrooms, both occupied and vacant.
• Ensure all general cleaning, preparation for VIP’s early arrivals and special cleaning requests are done on time and according to standard.
• Ensure all items are in place in guestrooms.
• Monitor and maintain perfect cleanliness in all public areas responsible.
• Monitor and maintain all back of the house areas.

Benefits

• Complimentary nights and attractive rates on rooms for you and your loved ones through the MOstay programme.
• A variety of health benefits and wellness programmes.
• Different retirement plans depending on the length of service and role.
• Salary $78,000 to $80,000 yearly.
• Health, dental and vision insurance.
• 401(K).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed