Housekeeping Manager

Marriott•New York, NY

20d•$35 - $43

About The Position

The Housekeeping Manager supports daily shift operations for Housekeeping, Recreation/Health Club and, if applicable, Laundry. The role ensures that guestrooms, public spaces and employee areas are clean and well maintained through inspections, clear communication and accountability for corrective action. The manager also oversees staff, supplies, schedules, service standards and department performance in alignment with property goals. This position requires either a high school diploma or GED and one year of housekeeping or related professional experience, or a two-year degree in a related field with no work experience required. Marriott describes an inclusive workplace and emphasizes hospitality, guest service, associate development and well-being.

Requirements

High school diploma or GED and one year of experience in housekeeping or a related professional area; alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or a related major, with no work experience required.

Responsibilities

Communicate guestroom status to the Front Desk in a timely and efficient manner.
Inspect guestrooms daily and support an effective inspection program for guestrooms and public spaces.
Prepare work assignments using lists of rooms requiring immediate cleaning and anticipated check-outs or discharges.
Inventory stock and ensure adequate supplies, equipment and uniforms are available to employees.
Communicate areas requiring attention to staff and follow up to ensure they understand.
Supervise daily Housekeeping shift operations and ensure compliance with housekeeping policies, standards and procedures.
Schedule employees according to business demands and track employee time and attendance.
Ensure employees understand expectations and parameters.
Observe employee service behaviors and provide individual feedback.
Recognize team members’ contributions and celebrate successes.
Manage department operations to achieve or exceed budgeted goals, taking into account their impact on property financial objectives.
Set a positive example for guest relations and empower employees to provide excellent customer service.
Participate in developing and implementing corrective action plans to improve guest satisfaction.
Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
Respond to and handle guest problems and complaints.
Strive to improve service performance.