Housekeeping Manager

Summit Hospitality Incorporated•Charlotte, NC

17d•Onsite

About The Position

The Housekeeping Manager at a Summit Hospitality Group hotel leads and supervises all housekeeping activities to ensure guestrooms and public areas meet the highest cleanliness standards and comply with Corporate and Brand policies and procedures. This role affects guest satisfaction, Associate morale, budget goals, guest relations, administrative operations, projects, and staffing needs. The position is located at Residence Inn Charlotte Uptown, and salary is based on experience. The manager establishes housekeeping standards and procedures; inspects rooms and public spaces; oversees staffing, training, inventories, supplies, linen, uniforms, storage rooms, and key control; and contributes to budgets and forecasts. The manager coordinates with hotel leadership and engineering on building and equipment maintenance, renovations, safety procedures, and operational compliance. The role also promotes guest relations and continuous improvement and prepares the hotel for Quality Assurance audits. The position requires a minimum 50-hour work week, including weekends and evenings (Saturday and/or Sunday). Duties may change, and additional tasks may be assigned as needed.

Requirements

At least 2–5 years of housekeeping management experience in hotels, restaurants, or extended-stay living quarters.
High school diploma or GED, or a two-year degree from an accredited university in hotel, hospitality, or a related major.
Basic computer skills, including Word and Excel.
Basic mathematical skills, including the ability to perform calculations to solve work-related issues.
English proficiency, including oral comprehension and clear, concise written and verbal communication.
Reading comprehension for work-related documents and effective writing appropriate to the audience.
Ability to schedule Associates to meet budgets and operating goals.
Ability to react calmly and quickly to guest and Associate needs.
Exceptional attention to detail and time management skills.
Ability to supervise, motivate, and communicate goals and objectives to staff.
Demonstrated ability to manage inventory ordering and control.
Ability to interact effectively with people from diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Service-oriented approach and professional presentation skills.
High-energy, motivational leadership style.
Skill in cost control and expense management.
Knowledge of sanitation requirements and controls and relevant chemicals and cleaning products.
Demonstrated problem-solving and decision-making skills.
Ability to assess and manage talent and help individuals develop skills and abilities to accomplish work objectives.
Knowledge of security and loss prevention.
Ability to stand, walk, bend, reach, and move continuously while inspecting rooms and public areas.
Ability to lift 25 pounds.
Ability to access and accurately enter information for scheduling and room inventory control.
Flexible work schedule.
Valid driver's license.

Nice To Haves

Bilingual knowledge, preferably Spanish.

Responsibilities

Recommend, establish, and implement standards and procedures for housekeeping staff.
Inspect and evaluate the physical condition and appearance of guestrooms and public areas.
Manage monthly inventories of guest supplies, amenities, and equipment.
Train housekeeping and laundry staff according to expectations and Brand and Corporate standards.
Supervise linen, uniform, supply, and storage room operations.
Establish and maintain inventory controls for uniforms, linens, and supplies through issuance procedures and purchasing.
Participate in developing annual budgets and periodic forecasts.
Manage, monitor, and adjust operations to comply with energy conservation programs.
Maintain key control.
Coordinate with the GM, AGM, and Chief Engineer to ensure proper maintenance of the building, furniture, fixtures, and equipment.
Recommend rehabilitation projects and assist with renovation projects.
Update safety procedures relating to fire, theft, and property conditions, and participate in the hotel Safety Committee.
Conduct staff meetings and training and make hiring and firing decisions.
Communicate daily with the GM, AGM, GSM, and Chief Engineer to ensure compliance with Corporate and Brand operating standards.
Model guest relations for staff and focus on continuous improvement in service and cleanliness.
Ensure the hotel is prepared for a Quality Assurance audit.
Complete brand-required training.
Schedule Associates in hourly or pay-per-room environments to meet budgets and operating goals.