Housekeeping Manager

Commonwealth Hotels•Erlanger, KY

About The Position

Courtyard by Marriott Cincinnati Airport is hiring an experienced Hotel Housekeeping Manager or Executive Housekeeper to lead its housekeeping and laundry team. The role sets and maintains cleanliness standards, supports a consistent guest experience, and helps keep rooms ready for guests, including during busy airport travel periods. The manager leads and develops the team, oversees daily operations and budgets, and works with other hotel departments to maintain rooms and guest satisfaction.

Requirements

Strong leadership, communication, and team-building skills.
Knowledge of housekeeping operations, inventory control, scheduling, and budgeting.
Ability to stand, walk, bend, and lift 25–50 pounds.
Flexible schedule, including weekends and holidays.
High school diploma or equivalent.

Nice To Haves

At least 2 years of hotel housekeeping supervisor or manager experience.
Experience with hotel property management software (PMS) and housekeeping systems.
Bilingual English/Spanish.

Responsibilities

Lead, schedule, train, and motivate room attendants, housepersons, and laundry staff.
Inspect guest rooms, public areas, corridors, and the lobby to ensure they meet Marriott brand standards.
Manage daily room assignments and ensure rooms are ready on time.
Control labor costs, supply costs, and inventory to meet budget goals.
Order and manage cleaning supplies, linens, and amenities.
Hire, coach, evaluate, and develop team members, and address performance and discipline when needed.
Respond promptly to guest requests and complaints to support guest satisfaction.
Coordinate with the front desk, maintenance, and general manager to keep rooms in service.
Enforce safety, sanitation, OSHA, and chemical-handling procedures.
Manage deep-cleaning schedules and preventive maintenance of rooms and equipment.
Support Marriott GSS guest satisfaction and cleanliness scores.
Clean rooms when needed to support the team.