Housekeeping manager

Pier Sixty Six•Fort Lauderdale, FL

26d

About The Position

Pier Sixty-Six Resort is seeking a seasoned Housekeeping Manager to join its resort team. The resort is a 32-acre waterfront property in Fort Lauderdale featuring 325 guest rooms, suites, and villas, 91 private resort residences, 12 restaurants and lounges, a spa, pools, and a waterfront promenade. The resort has more than 600 team members and emphasizes exceptional guest service and a caring team culture. Reporting to the Director of Housekeeping, the Housekeeping Manager supervises, trains, and inspects Housekeeping Supervisors, Room Attendants, Turndown Attendants, Laundry Specialists, House Attendants, Public Area Attendants, and Uniform Attendants. The manager ensures work follows Pier Sixty-Six standards and AAA and Forbes Travel Guide standards. The role oversees daily housekeeping operations, room inspections and quality assurance, team leadership, guest service, inventory and cost control, safety and sanitation, and coordination with other departments.

Requirements

High school diploma or equivalent required.
Minimum 2–3 years of housekeeping supervisory or management experience.
Strong knowledge of hotel housekeeping operations and guestroom cleaning standards.
Previous experience leading and developing a diverse team.
Knowledge of room inspection procedures, cleaning chemicals, linen operations, and housekeeping equipment.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced environment.

Nice To Haves

Hospitality or related education.
Housekeeping supervisory or management experience in a luxury hotel, resort, or high-volume hospitality environment.
Proficiency with hotel systems and Microsoft Office.
Knowledge of Forbes or other luxury hospitality standards.

Responsibilities

Assist in managing the daily operations of the Housekeeping Department.
Ensure guest rooms, suites, corridors, public areas, and assigned back-of-house areas are cleaned and maintained according to established standards.
Review daily occupancy, arrivals, departures, VIPs, special requests, stayovers, and priority rooms.
Assign rooms and work areas to Room Attendants, Housepersons, and other Housekeeping team members based on business needs.
Monitor daily room-cleaning progress and ensure rooms are released to Front Office in a timely manner.
Coordinate special cleaning projects, deep-cleaning schedules, and seasonal initiatives.
Ensure guest requests and Housekeeping-related concerns are addressed promptly and professionally.
Assist with managing lost-and-found procedures in accordance with company policy.
Inspect guest rooms and public areas for cleanliness, functionality, and presentation; identify and correct deficiencies before rooms are released for sale.
Monitor room presentation, amenities, linens, bathroom cleanliness, furniture condition, and overall appearance.
Coach team members on quality standards, track recurring deficiencies, and work with leadership on corrective action.
Support internal quality inspections and third-party or Forbes-related inspections.
Supervise, coach, train, and develop Housekeeping team members; conduct daily briefings and communicate priorities and service expectations.
Monitor attendance, punctuality, productivity, grooming, and overall performance; provide feedback, recognize strong performance, and address performance or conduct concerns.
Foster a respectful, inclusive, and team-oriented work environment and ensure new team members receive appropriate training.
Support scheduling and staffing decisions based on occupancy and business levels.
Maintain luxury-resort cleanliness, presentation, and service standards; communicate and execute guest preferences and special requests.
Respond to guest concerns, resolve issues, and follow up on complaints related to cleanliness or room presentation.
Communicate with Front Office and Guest Services about room status and guest needs, and promote personalized service and attention to detail.
Monitor supplies, amenities, linens, uniforms, and operating equipment; maintain inventory levels, communicate supply needs, and assist with inventories.
Monitor linen usage, help minimize loss and waste, control departmental expenses, and ensure supplies and equipment are stored and organized properly.
Ensure compliance with company safety policies, OSHA requirements, and applicable health and sanitation regulations.
Ensure proper handling and storage of cleaning chemicals and verify team members are trained in chemical use and safety procedures.
Report maintenance, safety, and environmental concerns; inspect Housekeeping work areas and storage spaces.
Ensure proper procedures for bloodborne pathogens, bodily fluids, spills, and other safety-sensitive situations.
Coordinate with Front Office on room status, priorities, out-of-order rooms, early arrivals, and late departures.
Partner with Engineering on maintenance issues and communicate with Laundry about linen availability, quality, and operational needs.
Work with Security on lost and found, guest concerns, and safety matters; collaborate with Food & Beverage and other departments on event and special-function support.
Perform additional tasks assigned by management.