Housekeeping Manager

AccorHotel•New York, NY

17d•Onsite

About The Position

The Housekeeping Manager oversees day-to-day housekeeping operations and ensures cleanliness, order, and presentation standards across guest rooms, public areas, and back-of-house spaces. The role manages team scheduling, quality inspections, and staff training, supporting Faena New York’s guest service and Forbes-level execution. Annual compensation is $85,000. Faena New York is located at 500 West 18th Street, overlooking the High Line. The hotel is described as a luxury destination featuring artwork, food and beverage venues, and cultural programming.

Requirements

At least 5 years of luxury hotel housekeeping experience, including at least 2 years in a supervisory role.
Knowledge of PMS systems such as Opera and housekeeping applications such as HotSOS or Alice.
Strong understanding of NYC DOH and OSHA compliance requirements.
High school diploma or equivalent.
High attention to detail and service presentation.
Leadership presence and team development capabilities.
Excellent problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced setting.
Effective communication and time management skills.
Ability to endure various physical movements, move safely over uneven terrain or in confined spaces, and remain active, constantly moving, or seated at a desk working on a computer for prolonged periods during the shift.
Medium physical work: exert up to 40 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly; may occasionally lift or move up to 25 pounds.

Nice To Haves

Experience in union environments.
Bilingual in Spanish and English.
Hospitality degree.

Responsibilities

Lead daily housekeeping operations, including team assignments and productivity expectations.
Inspect guest rooms and public areas for cleanliness, maintenance, and guest readiness.
Train team members on Faena service standards, safety, chemical handling, and room care techniques.
Coordinate with Front Office, Engineering, and Food & Beverage on guest requests and room status updates.
Ensure compliance with DOH, OSHA, and property-wide sanitation policies.
Assist with hiring, onboarding, scheduling, and team development.
Monitor inventory and ordering of linens, guest supplies, and amenities.
Support VIP and special guest room preparation and follow-up service.
Maintain lost-and-found documentation and conduct property-wide cleanliness inspections.
Perform Manager on Duty responsibilities and provide guest service recovery.