Housekeeping manager

CoralTree Hospitality•Fort Lauderdale, FL

24d•Onsite

About The Position

Pier Sixty-Six Resort is seeking a seasoned Housekeeping Manager to help oversee its Housekeeping Department at a luxury waterfront resort in Fort Lauderdale. Reporting to the Director of Housekeeping, the manager supervises, trains, and inspects Housekeeping Supervisors, Room Attendants, Turndown Attendants, Laundry Specialists, House Attendants, Public Area Attendants, and Uniform Attendants. The role ensures that departmental procedures and service meet Pier Sixty-Six, AAA, and Forbes Travel Guide standards. The Housekeeping Manager assists with daily operations, guest-room and public-area cleanliness, room inspections and quality assurance, team leadership, guest service, inventory and cost control, safety and compliance, and coordination with other departments. The position includes regular movement throughout the property and the physical tasks necessary to inspect areas and handle housekeeping supplies and equipment. Pier Sixty-Six Resort is a 32-acre waterfront property with 325 guest rooms, suites, and villas, 91 Private Resort Residences, 12 restaurants and lounges, a spa, pools, and a waterfront promenade. The resort has more than 600 Team Members and describes its culture as focused on memorable guest experiences, team welfare, and wellbeing.

Requirements

High school diploma or equivalent required.
Minimum 2–3 years of housekeeping supervisory or management experience.
Strong knowledge of hotel housekeeping operations and guestroom cleaning standards.
Experience leading and developing a diverse team.
Knowledge of room inspection procedures, cleaning chemicals, linen operations, and housekeeping equipment.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced environment.

Nice To Haves

Hospitality or related education.
Housekeeping supervisory or management experience in a luxury hotel, resort, or high-volume hospitality environment.
Proficiency with hotel systems and Microsoft Office.
Knowledge of Forbes or other luxury hospitality standards.

Responsibilities

Assist in managing the daily operations of the Housekeeping Department.
Ensure guest rooms, suites, corridors, public areas, and assigned back-of-house areas are cleaned and maintained according to established standards.
Review occupancy, arrivals, departures, VIPs, special requests, stayovers, and priority rooms.
Assign rooms and work areas to Housekeeping team members based on business needs.
Monitor room-cleaning progress and ensure rooms are released to Front Office in a timely manner.
Coordinate special cleaning projects, deep-cleaning schedules, and seasonal initiatives.
Address guest requests and Housekeeping-related concerns promptly and professionally.
Assist with lost and found procedures in accordance with company policy.
Inspect guest rooms and public areas for cleanliness, functionality, and presentation; correct deficiencies before rooms are released for sale.
Monitor room presentation, amenities, linens, bathrooms, furniture, and overall appearance; coach team members and track recurring deficiencies.
Support internal quality inspections and third-party or Forbes-related inspections.
Supervise, coach, train, and develop Housekeeping team members; conduct daily briefings and communicate operational priorities and service expectations.
Monitor attendance, punctuality, productivity, grooming, and performance; provide feedback, recognize strong performance, and address conduct or performance concerns.
Promote a respectful, inclusive, team-oriented work environment and ensure new team members receive appropriate training.
Support scheduling and staffing decisions based on occupancy and business levels.
Maintain luxury standards of cleanliness, presentation, and service; ensure guest preferences and special requests are communicated and fulfilled.
Respond to guest concerns, resolve issues, follow up on cleanliness or room-presentation complaints, and coordinate with Front Office and Guest Services.
Monitor supplies, amenities, linens, uniforms, and operating equipment; maintain inventory levels, assist with inventories, and communicate supply needs.
Monitor linen usage, minimize loss and waste, control expenses, and ensure supplies and equipment are stored and organized properly.
Ensure compliance with company safety policies, OSHA requirements, and applicable health and sanitation regulations.
Ensure proper chemical handling and storage, verify team members' safety training, report maintenance or environmental concerns, and inspect work and storage areas.
Ensure procedures are followed for bloodborne pathogens, bodily fluids, spills, and other safety-sensitive situations.
Coordinate with Front Office on room status and guest needs; partner with Engineering, Laundry, and Security; collaborate with Food & Beverage and other departments on events or special functions.
Perform additional tasks assigned by management.