Housekeeping Manager

Crescent Careers • Washington, DC

8d • Onsite

About The Position

The Housekeeping Manager provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained. This role requires a professional, people-oriented individual with a vivacious personality and the confidence to manage a unionized team. The ideal candidate will have excellent hospitality skills, a warm and welcoming personality, be detailed and analytically-savvy, and capable of taking charge independently. Flexible scheduling availability may be required.

Requirements

• Knowledge of housekeeping operations.
• Great customer service skills.
• Must be a team player.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Minimum two years previous experience as a housekeeping supervisor or minimum of four years front office experience in hotel work.
• Must be proficient in Windows, Company approved spreadsheets and word췌.

Nice To Haves

• Marriott experienced
• Knows Lightspeed
• Worked at the housekeeping before
• Marriott experience preferred, but not required.
• Knowledgeable in LightSpeed, and GXP is a plus.
• Union experience is a plus.

Responsibilities

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Provide clear direction in assigning and instructing housekeeping staff in details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Manage finances of housekeeping and laundry operations including budget and inventory controls.
• Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.
• Establish and maintain adequate supplies for efficient operation of the housekeeping department.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Plan and conduct staff meetings.
• Attend various other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.
• M.O.D. coverage as required.
• Maintain regular attendance in compliance with Crescent Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Crescent Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain a warm and friendly demeanor at all times.

Benefits

• Competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Complimentary manager's parking
• Opportunity to grow with us, a top-rated company on Glassdoor
• Discounts to any Marriott Brand Hotels and Crescent managed properties in North America for you & your family members
• A workplace that you can be proud of, where you are valued, trusted, and supported by the team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed