Housekeeping Manager

YMCA OF THE ROCKIES • Estes Park, CO

39d • $21 - $23 • Onsite

About The Position

The Housekeeping Manager supports the YMCA of the Rockies Estes Park Center, a mission-based family and group conference center with 9 lodges, more than 250 family cabins, and 9 reunion cabins. The role is primarily responsible for keeping lodge rooms and cabins clean and available on time for guest occupancy. The manager works with a housekeeping team of 40–120 staff, depending on the season, and coordinates with Housekeeping leadership, the Director of Operations, and the Estes Park Center Front Desk.

The manager leads housekeeping and industrial laundry staff, plans staffing and cleaning schedules, oversees accommodation cleaning operations and standards, and communicates room-status changes. The role also involves staff hiring, supervision and training; quality inspections; purchasing supplies and equipment within budget; invoice processing; and ensuring machinery, chemicals, vehicles, and work practices are safely managed. The position operates primarily indoors in guest lodges and cabins, with frequent movement around the property and possible outdoor travel between buildings in all weather conditions.

Requirements

• Two years of management experience in the hospitality industry or a related field.
• Experience in purchasing and inventory management.
• Experience creating and evaluating cleaning processes to ensure high cleanliness standards in guest accommodations.
• Strong organization and attention to detail.
• Valid U.S. driver's license and a driving record that permits operation of YMCA vehicles.
• Ability to operate YMCA vans and trucks in all weather conditions and on variable terrain.
• Ability to meet acceptable criminal background check standards.
• Ability to stand for extended periods; reach, stoop, kneel, and bend; and lift or move items weighing up to 30 pounds.
• Ability to move frequently around the property throughout the day.
• Willingness to follow YMCA safety standards and policies.

Nice To Haves

• Spanish bilingual skills are helpful but not mandatory.

Responsibilities

• Provide motivational leadership to a team of 40–120 housekeeping cleaning and industrial laundry staff.
• Complete or review weekly staffing forecasts and schedules with direct reports.
• Plan daily, weekly, and seasonal cleaning schedules.
• Work with the Director of Operations to forecast and advocate for staffing levels based on arrivals, checkouts, changeovers, and stayovers.
• Evaluate daily operations and communicate suggestions for improvement to the Director of Operations.
• Interview, hire, set performance standards for, supervise, and provide timely performance reviews for direct reports.
• Oversee and direct full-time and seasonal Crew Leaders, supporting their supervision of seasonal staff.
• Communicate room-status changes to the Estes Park Center Front Desk using available technology.
• Train staff and use quality-control techniques to ensure accommodation cleaning standards are met.
• Assist with training new seasonal housekeeping staff in lodge rooms, cabins, and reunion cabins.
• Complete or assign daily quality inspections with Housekeeping leadership staff.
• Purchase supplies and equipment within the Housekeeping budget and process invoices promptly.
• Ensure machinery, chemicals, and vehicles are operated and maintained properly.
• Ensure safe practices and procedures for chemicals, biohazards, machinery, and the industrial laundry facility.
• Assist with inspections and cleaning as needed, including leading a housekeeping crew at times.
• Oversee all Housekeeping cleaning operations.
• Uphold YMCA core values, mission, policies, and programs, and provide excellent customer service.
• Support the YMCA safety program and promote safe practices and a safe environment for guests, members, and staff.
• Work cooperatively with people from diverse backgrounds and cultures and help promote a positive, flexible, and cooperative atmosphere.
• Attend required abuse risk-management training and report suspicious or inappropriate behavior and policy violations.
• Support organizational environmental sustainability goals through collaboration and communication with sustainability leadership.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed