Housekeeping Manager

Landry's, LLC.•Las Vegas, NV

20d

About The Position

The Housekeeping Manager manages day-to-day operations for assigned areas and provides training, coaching, counseling, and leadership support to housekeeping employees. The role is responsible for maintaining a positive and safe working environment and ensuring that operations follow departmental and property policies, practices, and procedures. The manager is also expected to deliver professional, personalized guest service consistent with the company’s brand standard and K.E.E.P. core values: Kindness, Engagement, Empathy, and Positivity. The manager works with housekeeping staff and other departments, including the front desk and call center, to support a strong guest experience. Responsibilities include inspecting guest rooms, delegating work, overseeing scheduling and payroll reporting, evaluating assistant executive housekeepers, supporting strategic plans, addressing service and operational problems, monitoring staffing needs, and maintaining accountability for standards, productivity, communication, and safe work practices. The position requires at least three years of management experience, including at least two years in housekeeping management at progressively higher levels of responsibility. High school or equivalent education is required; a bachelor’s degree is preferred. The manager must be able to work varied shifts, including weekends and holidays, and communicate effectively in English with guests, employees, and management.

Requirements

Previous experience with collective bargaining agreements and articles directly relating to housekeeping.
Working knowledge of all aspects of a housekeeping department.
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Ability to understand process development.
Ability to maintain confidentiality of sensitive information.
Excellent customer service skills.
Ability to lead and mentor a team.
Interpersonal skills to deal effectively with business contacts.
Professional appearance and demeanor.
Knowledge of pertinent laws and regulations affecting housekeeping, including OSHA.
Knowledge of computer applications, including Microsoft Office, Outlook, LMS, and housekeeping software.
Ability to communicate effectively in English in written and oral forms.
Ability to work varied shifts, including weekends and holidays.
At least three years of management experience, including at least two years in housekeeping management at progressively higher levels of responsibility.
High school diploma or equivalent education.
Basic mathematical skills, including adding, subtracting, multiplying, and dividing as applicable to position responsibilities.
Ability to read and understand policies and procedures.
Ability to communicate effectively in English with guests, employees, and management in connection with job duties.
Ability to complete standard forms and reports.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage day-to-day housekeeping operations for assigned areas in accordance with departmental and property policies, practices, and procedures.
Train, coach, counsel, and provide leadership support to housekeeping employees.
Maintain a positive and safe working environment and ensure team members work productively and safely.
Interact with housekeeping employees and work with departments such as the front desk and call center to create a positive guest experience.
Inspect guest rooms, delegate tasks, and provide feedback to housekeeping employees.
Oversee scheduling procedures and ensure accurate and timely payroll reporting by housekeeping management.
Delegate tasks to and evaluate the performance of Assistant Executive Housekeepers.
Provide input into and execute strategic plans consistent with the vision of housekeeping leadership, the Hotel Operations division, and the property.
Evaluate and modify systems or structures that impede service excellence.
Respond to guest service interactions professionally and promptly, working toward positive resolutions.
Work with supervisory and managerial staff to develop skills and support employee growth.
Promote a team-oriented philosophy focused on excellence in service.
Monitor, document, and report problems that may affect current or future departmental objectives to the Director and Assistant Director of Housekeeping.
Evaluate staffing levels against business demand and recommend adjustments when possible.
Ensure guest rooms are properly prepared and updated in the property management system.
Establish open lines of communication within the housekeeping department.
Ensure Assistant Executive Housekeepers start and close their areas and communicate challenges or concerns to the next shift or management level.
Hold managers and employees accountable for housekeeping standards and productivity.
Perform other job-related duties as requested.