Housekeeping Manager

Sonesta White Plains, NY•City of White Plains, NY

2d•$67,000 - $70,000

About The Position

The Housekeeping Manager supervises the housekeeping and laundry operation to ensure product quality standards are met and hotel guests receive service consistent with hotel and company business objectives. The role helps keep the entire hotel clean and maintains organized housekeeping and laundry areas, while safeguarding hotel linen and supply inventory. The manager focuses on guest and associate satisfaction, expense control, and product quality, contributing to the hotel’s overall goals. The position assists with department operations, employee scheduling and performance management, staff training, inspections, guest concerns, supply levels, budgets, and coordination with other hotel departments and outside contacts. It may also involve managing lost and found, assisting with deep cleaning or busy periods, and serving as manager on duty when required.

Requirements

High school diploma or equivalent.
At least two years of housekeeping or front office experience, preferably in a hotel of similar size and complexity.
At least one year of supervisory experience.
Fluent English.
Ability to frequently stand or move about the facility.
Ability to carry or lift items weighing up to 50 pounds and push or pull approximately 200 pounds.
Ability to frequently handle objects and equipment, and to bend, stoop, and kneel.
Communication skills for interacting with guests, employees, vendors, agencies, and other third parties.
Reading and writing skills for paperwork, management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Schedule flexibility to work days, nights, weekends, and holidays.

Nice To Haves

Some college.
Proficiency in languages other than English.
Union experience.

Responsibilities

Assist in managing the housekeeping department’s daily activities and schedule employees to ensure adequate coverage.
Monitor employee performance and recommend or initiate disciplinary and other staffing actions in accordance with company policies; alert management to potentially serious issues.
Ensure staff are properly trained and have the tools and equipment needed to perform their duties.
Schedule routine inspections of guest rooms, suites, public areas, furnishings, equipment, and linens to ensure cleanliness and good repair.
Respond to guest complaints and special requests, and ensure corrective action is taken to achieve guest satisfaction.
Assist in coordinating special needs and requests for VIPs, repeat guests, and frequency-program members.
Help control expenses and minimize waste in housekeeping; participate as needed in preparing the departmental operating budget and financial plans.
Conduct pre-shift meetings and review information relevant to the day’s activities.
Help maintain par levels of supplies and equipment and replenish shortages and business supplies.
Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage.
Work with guests, vendors, contractors, regulatory agencies, and other contacts as needed to address satisfaction, inventory, pricing, service, safety, and compliance matters.
May oversee the security of lost and found items or coordinate the lost-and-found function with other departments.
May assist with deep-cleaning projects or support housekeeping staff during unanticipated busy periods.
May serve as manager on duty as required.
May assist with other duties as assigned.