Housekeeping Manager

Omni Hotels & Spas•Providence, RI

About The Position

The Housekeeping Manager assists with managing all Housekeeping and Laundry functions, participates in departmental quality assurance and cost control, and supports the Executive Housekeeper across the Housekeeping operation. The role helps ensure Omni standards are met by monitoring quality and consistently setting a good example. It also contributes to a motivated, well-trained staff and a consistent guestroom and guest experience.

Requirements

Prior housekeeping supervisory or management experience in hospitality.
High school diploma or GED.
Highly motivated, with the ability to multitask and work independently.
Ability to lead, motivate, and develop others.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
Ability to stand, walk, or sit for an extended period or an entire work shift.

Nice To Haves

Spanish-speaking skills are strongly preferred.
College degree preferred.

Responsibilities

Provide courteous, personalized, attentive, sincere, and consistent guest service; respond promptly and efficiently to inquiries, requests, and complaints.
Resolve difficult or unusual guest problems while maintaining positive guest relationships and demonstrating hospitality through corrective action.
Maintain open and clear communication with departments and guests to support consistent service.
Identify ways to improve service efficiency and effectiveness by participating in the Omni Service Tradition program.
Assist the Executive Housekeeper with opening and the PM shift, maintaining acceptable turnover, uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance in public spaces and guest rooms, linen and supply inventories and purchasing, scheduling, Kronos, and payroll cost controls.
Monitor Housekeeping inventories to ensure adequate levels are maintained.
Communicate and interact with Front Desk and Engineering, reporting maintenance issues.
Inspect the cleaning and servicing of guestrooms and inspect all vacant rooms daily.
Prepare and complete reports, including reports for VIPs, due-outs, and vacant/dirty rooms.
Identify cleaning defects and reassign them to the responsible GRA.
Complete a full inspection form for each GRA daily and forward it to the Executive Housekeeper.
Oversee Housemen, ensuring they work appropriately with GRAs and complete daily duties and special projects.
Oversee the Laundry Department and its functions.
Participate in energy conservation efforts.
Keep hotel property and work areas clean, well maintained, stocked, and properly stored; eliminate waste of supplies.
Assist in maintaining Omni cleanliness standards and a consistent guestroom and guest experience.
Assist in maintaining a highly motivated and trained staff that strives for excellence in service and cleanliness.