Housekeeping Manager

City Express by Marriott Pooler Savannah Airport, GA•Pooler, GA

20d

About The Position

The Housekeeping Manager is responsible for the overall cleanliness of the hotel, including guest rooms and public areas. The role oversees cleanliness standards and guest satisfaction, responds to guest needs, ensures room safety and security, manages inventory and cost controls, and recruits, trains, and manages a motivated, skilled workforce. The manager establishes a friendly atmosphere focused on superior guest service and product quality and models exemplary performance for staff. The position oversees housekeeping operations, guest service, human resources functions, departmental financial and inventory management, and safety and security. Responsibilities include maintaining brand standards, scheduling and assigning work, training employees, managing personnel policies and performance, preparing payroll-related reports, and ensuring safe work practices and compliance with applicable requirements. Other duties may be assigned by the Supervisor.

Responsibilities

Maintain brand cleanliness standards for guest rooms and public areas and inspect them to ensure standards are met.
Train housekeeping staff in all aspects of housekeeping, including guest service.
Administer guest satisfaction inspection procedures and prepare reports.
Maintain key control and lost-and-found records, and ensure staff follows the correct procedures.
Plan work schedules and room assignments to minimize disruption to guests.
Encourage staff responsiveness to guest needs and ensure consistent delivery of hotel standards and services.
Meet or exceed hotel guest satisfaction measures.
Personally respond promptly and attentively to guest needs and maintain guest service as the hotel's guiding philosophy.
Ensure employees, including new hires, understand the guest service guarantee and are trained to meet service standards.
Develop added-value customer service programs related to housekeeping.
Communicate hotel promotions, local attractions, and points of interest to guests.
Ensure employees understand policies, pay procedures, incentives, and benefits.
Mentor direct reports and help develop management talent.
Use ongoing safety training to minimize workers' compensation claims and monitor acceptable employee turnover levels.
Manage recruiting, selection, orientation, training, performance planning and evaluation, and pay and reward programs.
Maintain a positive, cooperative work environment between staff and management.
Ensure personnel files are accurate and comply with local and federal regulations.
Administer personnel policies fairly and consistently and resolve employee grievances fairly and promptly.
Ensure housekeepers understand their responsibilities and manage their work against those responsibilities.
Anticipate departmental revenue and cost problems and track financial and operating information to adjust plans, labor, and other costs.
Produce accurate financial reports on time with regard to payroll.
Maintain supply inventory and ensure staff follows inventory and cost-control procedures.
Provide monthly inventory reports for linen and terry.
Understand Right to Know laws applicable to housekeeping supplies and chemicals.
Recognize and correct conditions that may create security, fire, or accident hazards.
Understand and implement the hotel's control system.
Perform other duties assigned by the Supervisor.