Housekeeping Manager

Omni Hotels & Resorts•Providence, RI

2d•Onsite

About The Position

The Housekeeping Manager assists in managing all Housekeeping and Laundry functions and supports the Executive Housekeeper across the Housekeeping operation. The role participates in quality assurance and departmental cost-control measures, ensuring Omni standards are met by monitoring quality and setting a consistent example. It also helps maintain cleanliness, service quality, and a motivated, trained staff.

Requirements

Prior housekeeping supervisory or management experience in hospitality.
High school diploma or GED.
Ability to multitask.
Ability to work independently.
Ability to lead, motivate, and develop others.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
Ability to stand, walk, or sit for an extended period or for an entire work shift.

Nice To Haves

Spanish-speaking skills are strongly preferred.
College degree preferred.

Responsibilities

Provide courteous, personalized, attentive, sincere, and consistent guest service by responding promptly and efficiently to inquiries, requests, and complaints.
Resolve difficult or unusual guest problems while maintaining positive guest relationships and demonstrating hospitality through corrective action.
Maintain open, clear communication with departments and guests to ensure consistent service.
Identify ways to improve service efficiency and effectiveness, including participation in the Omni Service Tradition program.
Assist the Executive Housekeeper with opening and the PM shift, turnover, uniform control, purchasing and issuance, guest requests, monthly meetings, quality assurance, linen and supply inventories, scheduling, Kronos, and payroll cost controls.
Monitor housekeeping inventories to ensure adequate levels are maintained.
Communicate and coordinate with Front Desk and Engineering, reporting maintenance issues.
Inspect the cleaning and servicing of guestrooms and inspect all vacant rooms daily.
Prepare and complete required reports, including VIP, due-out, and V/D reports.
Identify cleaning defects, reassign them to the responsible GRA, complete an inspection form for each GRA, and forward the forms to the Executive Housekeeper daily.
Oversee Housemen, ensuring they work appropriately with GRAs and complete daily duties and special projects.
Oversee the Laundry Department and its functions.
Participate in energy conservation efforts.
Keep hotel property and work areas clean, well maintained, stocked, and properly stored.
Eliminate waste of supplies.
Help maintain Omni cleanliness standards and a consistent guestroom and guest experience.
Help maintain a highly motivated and trained staff that strives for excellence in service and cleanliness.