Housekeeping Manager

AccorHotel•New York, NY

18d

About The Position

The Housekeeping Manager oversees the day-to-day operations of the housekeeping department at Faena New York, ensuring cleanliness, order, and presentation standards across guest rooms, public areas, and back-of-house spaces. The role manages team assignments, scheduling, inspections, training, inventory, and service coordination to support Faena’s guest-service standards and Forbes-level execution. The position includes Manager on Duty responsibilities and supports VIP and special guest preparations.

Requirements

At least 5 years of luxury hotel housekeeping experience.
At least 2 years of experience in a supervisory role.
Knowledge of PMS systems such as Opera and housekeeping applications such as HotSOS or Alice.
Strong understanding of NYC DOH and OSHA compliance requirements.
High school diploma or equivalent.
High attention to detail and service presentation.
Leadership presence and team-development capabilities.
Excellent problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced setting.
Effective communication and time-management skills.

Nice To Haves

Experience in union environments.
Bilingual Spanish/English ability.
Hospitality degree.

Responsibilities

Lead daily housekeeping operations, managing team assignments and productivity expectations.
Conduct room and public-area inspections to ensure cleanliness, maintenance, and guest readiness.
Train team members on Faena service standards, safety, chemical handling, and room-care techniques.
Collaborate with Front Office, Engineering, and Food & Beverage to manage guest requests and room-status updates.
Ensure compliance with DOH, OSHA, and property-wide sanitation policies.
Assist with hiring, onboarding, scheduling, and team-development initiatives.
Monitor inventory and order linens, guest supplies, and amenities.
Support VIP and special guest room preparation and follow-up service.
Maintain lost-and-found documentation and conduct property-wide cleanliness inspections.
Perform Manager on Duty responsibilities and provide guest-service recovery.