Housekeeping Manager

Pyramid Global Hospitality

4d•Onsite

About The Position

The Housekeeping Manager supports the Director of Housekeeping in overseeing the resort’s Housekeeping and Laundry operations, ensuring high standards of cleanliness, sanitation, and guest satisfaction. The role manages staff across both departments and provides the training, supplies, and support needed to keep guestrooms and public areas in excellent condition. It includes using property management system software to distribute daily workloads, managing inventories and costs for guestroom supplies, linens, and cleaning equipment, and conducting regular resort walk-throughs. The manager participates in hiring and training and ensures cleanliness standards are followed with a strong emphasis on safe work practices. The position oversees customer service, departmental finances, people management, and quality. Responsibilities include maintaining the department within budget, forecasting expenses, managing staffing and development, administering safety programs, inspecting rooms and facilities, coordinating maintenance, and maintaining security procedures such as key control and lost and found. The role requires frequent movement around the property and may involve a variety of hours, schedule changes, and covering shifts on short notice. The work environment includes exposure to heat, cold, noise, dust, and cleaning chemicals, and occasional operation of electric carts, vacuums, and laundry equipment.

Requirements

High school diploma required.
At least 3 years of housekeeping operations experience, including at least 2 years in management.
Strong leadership, organizational, and time-management skills.
Excellent communication and interpersonal skills.
Proficiency with property management systems used to distribute workloads in housekeeping and laundry departments.
Strong customer service skills, including handling guest situations.
Knowledge of health and safety regulations related to housekeeping and laundry operations.
Ability to meet deadlines, manage multiple priorities, adjust to schedule changes, and cover shifts on short notice.
Ability to adhere to safety standards and procedures.

Nice To Haves

A degree or certifications in hospitality or institutional management.
Spanish-language skills.

Responsibilities

Monitor payroll hours and reports.
Ensure property operations meet internal audit standards.
Coordinate with the Chief Engineer on repairs and maintenance related to guestrooms and public areas.
Provide positive leadership that inspires employees to meet and exceed standards.
Keep work areas neat and organized.
Maintain inventories of guestrooms and housekeeping supplies, including month-end inventories.
Promote employee empowerment.
Immediately report unsafe conditions.
Select, train, supervise, schedule, develop, discipline, and counsel employees according to company policies and procedures.
Attend, schedule, and conduct departmental meetings.
Complete reports, including forecasts, annual budgets, and action plans.
Coordinate the needs of the housekeeping department.
Follow up on guest complaints and requests regarding room services and ensure appropriate guest follow-up.
Inspect guestrooms, linen rooms, public areas, and office space to ensure housekeeping standards are met.
Purchase basic cleaning supplies, linen, and equipment.
Conduct performance appraisals.
Maintain lost and found.
Coordinate training for new employees.
Perform the duties of supervised employees as needed, including cross-training.
Perform other duties as assigned by the supervisor.
Inspect rooms for VIP arrivals.
Deliver responsive service and maintain guest satisfaction; train and empower staff to meet service standards.
Manage the department within budget, forecast expenses, and control labor, supplies, materials, and other costs.
Ensure staff are trained in and follow internal audit control procedures.
Manage recruiting, selection, orientation, training, performance reviews, pay and recognition programs, employee grievances, and team development.
Maintain a positive and cooperative work environment and mentor direct reports.
Manage safety programs to protect guests and employees, meet OSHA requirements, and minimize workers’ compensation claims.
Inspect rooms, public areas, and laundry facilities; maintain supplies at appropriate levels and submit and follow up on maintenance work orders.
Manage security procedures, including key control and lost and found.