Housekeeping Manager
About The Position
Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards. The role includes leading housekeeping associates, maintaining hotel cleanliness and safety, responding to guest concerns, managing supplies and departmental expenses, and ensuring compliance with brand and HHM standards. The stated growth path is Executive Housekeeper, Operations Manager, and Assistant General Manager. HHM Hotels describes its values as “People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It.” HHM Hotels is an equal-opportunity employer and states that it does not discriminate on protected grounds.
Requirements
- One year of previous housekeeping supervisor experience is required.
- High school diploma or equivalent preferred.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Interview, select, train, schedule, coach, and support associates, ensuring performance aligns with brand or hotel standards and HHM core values.
- Observe and monitor staff performance for efficient operations and compliance with policies and procedures.
- Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
- Respond to inquiries about hotel policies and services and resolve guest complaints and concerns.
- Prepare schedules based on occupancy and assign duties to associates.
- Take inventory and submit periodic orders to ensure supplies are purchased on time.
- Prepare paperwork related to departmental functions.
- Communicate guest service scores to drive improvement and guest satisfaction.
- Comply with HHM internal audit standards for key control and risk management, including lost and found, key control, and guest room safety.
- Maintain departmental expenses in line with the budget as described by the General Manager.
- Ensure compliance with specific brand standards.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, follow MSDS and OSHA standards, wear protective safety equipment, and participate in safety committees as directed.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
